TravelStart - Middleman Complexity that Costs you

Here is a good reason NOT to use TravelStart whom I have used for years (no more).

I make a booking online and paid via credit card. Apparently, for some reason, the card payment was not successful and so I was sent an email which was lost in the huge number of emails I receive daily.

When however I opened the email they said that payment was short so I must request them to retry (really just retry why wait for me). So following my request to retry the payment I receive this in an email.

"Good Day I trust this email finds you well. Please note that your are confirmed for your outbound flight on FlySafair from JNB to CPT. Your return flight was cancelled by the airline. Please note that your E- Ticket has been emailed to you as FlySafair is non-refundable.

Please make a new booking for your return flight from CPT to JNB. Should you need further assistance, please do not hesitate to contact us again. Kind Regards Semone"

Firstly I NEVER cancelled the flight which was for the next week and how could the booking even be made if it was never paid for.

My recommendation is book directly with the airline rather. That way your card is processed online and issues are immediately presented to you. No middle man and really in most cases a BETTER service where you can manage your flights online.