KM
Karabo M
1 reviews | Active since Dec 2020
29 Dec 2020, 09:46
TRAVELSTART MALADMINISTRATION
My ticket was cancelled without me knowing, when I tried to contact them to fix the problem they referred me to the airline, the airline was willing to help but since the problem is not on their side, they are unable to make any changes. I had to double book for the same flight because Travelstart is not assisting me at all in getting a solution for the problem that was caused by their maladministration
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Travelstart's replyOfficial
29 Dec 2020, 17:31Hi Karabo
Thank you so much for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically , I do apologize for the inconvenience this may have caused. I have been trying to get hold of Flysafair to investigate the matter all day , but with the implementation of level 3 it is almost not possible to get hold of any Airline due to the influx of enquires at the moment.
I have sent you an email requested the documents for the investigation and we will revert back to you within 48 hours.
I Thank you for your patience in this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically , I do apologize for the inconvenience this may have caused. I have been trying to get hold of Flysafair to investigate the matter all day , but with the implementation of level 3 it is almost not possible to get hold of any Airline due to the influx of enquires at the moment.
I have sent you an email requested the documents for the investigation and we will revert back to you within 48 hours.
I Thank you for your patience in this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply29 Dec 2020, 17:31
Official
Hi Karabo
Thank you so much for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically , I do apologize for the inconvenience this may have caused. I have been trying to get hold of Flysafair to investigate the matter all day , but with the implementation of level 3 it is almost not possible to get hold of any Airline due to the influx of enquires at the moment.
I have sent you an email requested the documents for the investigation and we will revert back to you within 48 hours.
I Thank you for your patience in this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically , I do apologize for the inconvenience this may have caused. I have been trying to get hold of Flysafair to investigate the matter all day , but with the implementation of level 3 it is almost not possible to get hold of any Airline due to the influx of enquires at the moment.
I have sent you an email requested the documents for the investigation and we will revert back to you within 48 hours.
I Thank you for your patience in this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart