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Niclaas R
1 reviews | Active since Jun 2021
20 Jul 2021, 17:01
Travelstart - lots of uncer*****y, no clear answers
Rebooking of tickets extremely difficult (Covid re-book). No information provided on availability or booking options regarding dates and times. We are left in the dark. No contact point provided for further correspondence, just have to wait for 48 hours to get info. Not even sure what next steps are, and if it is "take what you get" process. We tried best to ask for insight into rebooking but all we get is someone will e-mail something (not sure what) after 48 hours. It is like being processed as a piece of digital information in stead of assistance.... whish it was different...
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
20 Jul 2021, 17:15Hi Niclaas,
Thank you for reaching out to us.
Please note that I have checked the booking and can see that you have been in contact with an agent who has sent the request to the relevant team to quote you on a rebooking. Please note that you have been provided with a 48hour turn around time frame as your desired dates are for September /October and our agents are currently assisting passengers travelling within the next 24-48 hours to ensure that they do not lose their bookings.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that you have been in contact with an agent who has sent the request to the relevant team to quote you on a rebooking. Please note that you have been provided with a 48hour turn around time frame as your desired dates are for September /October and our agents are currently assisting passengers travelling within the next 24-48 hours to ensure that they do not lose their bookings.
Kind Regards,
Melissa
Travelstart's reply20 Jul 2021, 17:15
Official
Hi Niclaas,
Thank you for reaching out to us.
Please note that I have checked the booking and can see that you have been in contact with an agent who has sent the request to the relevant team to quote you on a rebooking. Please note that you have been provided with a 48hour turn around time frame as your desired dates are for September /October and our agents are currently assisting passengers travelling within the next 24-48 hours to ensure that they do not lose their bookings.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that you have been in contact with an agent who has sent the request to the relevant team to quote you on a rebooking. Please note that you have been provided with a 48hour turn around time frame as your desired dates are for September /October and our agents are currently assisting passengers travelling within the next 24-48 hours to ensure that they do not lose their bookings.
Kind Regards,
Melissa
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Niclaas R's updateReviewer Update
21 Jul 2021, 06:43I was utterly shocked and disappointed with the e-mail I received from Travelstart this morning referring to my request for amendment. After pleading and begging yesterday, giving screenshots of exact dates and times, and given numerous assurances by the agent and by Melissa that at least I will get a quote - all I received was a request to restart the whole impersonal and unsatisfactory process of contacting the whatsap line AGAIN and AGAIN explian everything and AGAIN wait without any assurance and AGAIN needing to message on Hello Peter and AGAIN for Melissa to tell me something that I am not sure will happen.
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Niclaas R's update21 Jul 2021, 06:43
Reviewer Update
I was utterly shocked and disappointed with the e-mail I received from Travelstart this morning referring to my request for amendment. After pleading and begging yesterday, giving screenshots of exact dates and times, and given numerous assurances by the agent and by Melissa that at least I will get a quote - all I received was a request to restart the whole impersonal and unsatisfactory process of contacting the whatsap line AGAIN and AGAIN explian everything and AGAIN wait without any assurance and AGAIN needing to message on Hello Peter and AGAIN for Melissa to tell me something that I am not sure will happen.
Travelstart's replyOfficial
21 Jul 2021, 18:44Hi Niclaas,
I have located the booking and can see that you had been assisted. The change had been actioned and tickets sent.
Please let me know if you have not received the new tickets so that I can resend.
Kind Regards,
Melissa
I have located the booking and can see that you had been assisted. The change had been actioned and tickets sent.
Please let me know if you have not received the new tickets so that I can resend.
Kind Regards,
Melissa
Travelstart's reply21 Jul 2021, 18:44
Official
Hi Niclaas,
I have located the booking and can see that you had been assisted. The change had been actioned and tickets sent.
Please let me know if you have not received the new tickets so that I can resend.
Kind Regards,
Melissa
I have located the booking and can see that you had been assisted. The change had been actioned and tickets sent.
Please let me know if you have not received the new tickets so that I can resend.
Kind Regards,
Melissa