1 reviews | Active since Aug 2012
TRAVELSTART ISSUES ERRONEOUS BOOKING
I booked return flights Jnb to Cape Town & back for 2 people today. After specifying the dates, I selected the flights and pressed the Button BOOK THIS FLIGHT
The response: Server Error! We're sorry our server experienced a temporary error. Please try again in 30 seconds
I tried this many times -- to no avail !!
I logged into the travelstart website again, AND SELECTED THE SAME FLIGHTS. After paying r-- including R720 extra for luggage (1 suitcase each for each leg of the flight), and another about R300 extra for booking fee etc, I waited for confirmation. The site indicated that I may have to wait till midnight for my e-Tickets, but this actually came at 15:31 today. As soon as I prepared to print the e-Tickets, it was clear that the RETURN TIME WAS INCORRECT.
I PROMPTLY emailed them notifying them of this -- but have not received any response to any of the emails
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
I trust you are well.
As promised, we had called you this morning to discuss your query, unfortunately you did not have time to speak to me.
Could you kindly advise when would be a suitable time for me to call you, to discuss your booking.
Kind regards,
Melony at Travelstart Customer Relations
I trust you are well.
As promised, we had called you this morning to discuss your query, unfortunately you did not have time to speak to me.
Could you kindly advise when would be a suitable time for me to call you, to discuss your booking.
Kind regards,
Melony at Travelstart Customer Relations