SM
Sean M
1 reviews | Active since Jun 2021
16 Apr 2022, 08:14
Travelstart is very unprofessional and useless customer care
I made a wrong booking on Travelstart and I immediately contacted Travelstart to assist me correcting my mistake. Guess what they took their sweet time to reply me. I was told that bookings done on the the website are useless and nothing can be done to amend them. Imagine this type of customer service. This is my last time using them. Bye bye Travelstart. I will just use your site to compare pricing and I will book directly with the airline and hotel. Thanks.
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Replies (1)
Travelstart's replyOfficial
18 Apr 2022, 14:00Hi Sean,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. We regret to hear this feedback and sorry you are not pleased with the level of service provided.
We have gone through the history of the booking:
Prior to issuing the ticket a booking confirmation was emailed: SENT # 14:10:57 Mon, 11 Apr 22 to the email address used to make the booking:
Shortly after the ticket was issued and sent: # 14:45:55 Mon, 11 Apr 22
In the booking confirmation we do advise our customers the following:
Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes.
If any of the information you have supp**** is incorrect, Please contact us immediately via our contact us page:
https://www.travelstart.co.za/lp/contact-us , choose category
**** Cancel or Change a booking made today ****
and advise the necessary details in the message section.
We received your query after the ticket was issued, however the incorrect category was selected: Changes The turn around time is not as quick.
This is why we ask the customer for any bookings made that same day to please select:
""Cancel or Change a booking made today ""
This will ark the booking as urgent and we will see if we can still try assist. It is not always a guarantee as once a ticket is issued, with some airline the penalties will apply immediately.
I'm afraid the airlines do not permit to change a 1 way into a return and we are not able to cancel an apply for a full refund as SAA does not offer this.
As the airline sits with all funds of the ticket we are governed by the airlines policy and I"m afraid we are not permitted to waiver them.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. We regret to hear this feedback and sorry you are not pleased with the level of service provided.
We have gone through the history of the booking:
Prior to issuing the ticket a booking confirmation was emailed: SENT # 14:10:57 Mon, 11 Apr 22 to the email address used to make the booking:
Shortly after the ticket was issued and sent: # 14:45:55 Mon, 11 Apr 22
In the booking confirmation we do advise our customers the following:
Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes.
If any of the information you have supp**** is incorrect, Please contact us immediately via our contact us page:
https://www.travelstart.co.za/lp/contact-us , choose category
**** Cancel or Change a booking made today ****
and advise the necessary details in the message section.
We received your query after the ticket was issued, however the incorrect category was selected: Changes The turn around time is not as quick.
This is why we ask the customer for any bookings made that same day to please select:
""Cancel or Change a booking made today ""
This will ark the booking as urgent and we will see if we can still try assist. It is not always a guarantee as once a ticket is issued, with some airline the penalties will apply immediately.
I'm afraid the airlines do not permit to change a 1 way into a return and we are not able to cancel an apply for a full refund as SAA does not offer this.
As the airline sits with all funds of the ticket we are governed by the airlines policy and I"m afraid we are not permitted to waiver them.
Kind Regards,
Marcelle
Travelstart's reply18 Apr 2022, 14:00
Official
Hi Sean,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. We regret to hear this feedback and sorry you are not pleased with the level of service provided.
We have gone through the history of the booking:
Prior to issuing the ticket a booking confirmation was emailed: SENT # 14:10:57 Mon, 11 Apr 22 to the email address used to make the booking:
Shortly after the ticket was issued and sent: # 14:45:55 Mon, 11 Apr 22
In the booking confirmation we do advise our customers the following:
Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes.
If any of the information you have supp**** is incorrect, Please contact us immediately via our contact us page:
https://www.travelstart.co.za/lp/contact-us , choose category
**** Cancel or Change a booking made today ****
and advise the necessary details in the message section.
We received your query after the ticket was issued, however the incorrect category was selected: Changes The turn around time is not as quick.
This is why we ask the customer for any bookings made that same day to please select:
""Cancel or Change a booking made today ""
This will ark the booking as urgent and we will see if we can still try assist. It is not always a guarantee as once a ticket is issued, with some airline the penalties will apply immediately.
I'm afraid the airlines do not permit to change a 1 way into a return and we are not able to cancel an apply for a full refund as SAA does not offer this.
As the airline sits with all funds of the ticket we are governed by the airlines policy and I"m afraid we are not permitted to waiver them.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart. We regret to hear this feedback and sorry you are not pleased with the level of service provided.
We have gone through the history of the booking:
Prior to issuing the ticket a booking confirmation was emailed: SENT # 14:10:57 Mon, 11 Apr 22 to the email address used to make the booking:
Shortly after the ticket was issued and sent: # 14:45:55 Mon, 11 Apr 22
In the booking confirmation we do advise our customers the following:
Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes.
If any of the information you have supp**** is incorrect, Please contact us immediately via our contact us page:
https://www.travelstart.co.za/lp/contact-us , choose category
**** Cancel or Change a booking made today ****
and advise the necessary details in the message section.
We received your query after the ticket was issued, however the incorrect category was selected: Changes The turn around time is not as quick.
This is why we ask the customer for any bookings made that same day to please select:
""Cancel or Change a booking made today ""
This will ark the booking as urgent and we will see if we can still try assist. It is not always a guarantee as once a ticket is issued, with some airline the penalties will apply immediately.
I'm afraid the airlines do not permit to change a 1 way into a return and we are not able to cancel an apply for a full refund as SAA does not offer this.
As the airline sits with all funds of the ticket we are governed by the airlines policy and I"m afraid we are not permitted to waiver them.
Kind Regards,
Marcelle