AH
Annelise H
1 reviews | Active since Feb 2017
05 Jan 2021, 08:17
Travelstart is useless
Worst travel agency EVER!!!!! Will never book through Travelstart South Africa again. I even Took out insurance on my tickets and still lost ALL my money. Paid R2500 for my flight and your willing to only give me R134 back and this is after I tried phoning and mailing you numerous times to get NO response WHATSOEVER!!!!! Your company is **** and will not recommend it to ANYONE!!!!!!!!! Bunch of ********
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Replies (1)
Travelstart's replyOfficial
05 Jan 2021, 11:29Hi Annelise,
Thanks for reaching out and taking the time to share your concerns with us. We appreciate all customers' feedback and regret you are not satisfied with the service provided.
I've searched using your name and surname and located your booking. I see you contacted us via our online contact form at 3:54pm on the 3rd Jan and our team responded next morning with a call back - however they were unable to reach you and a quote was emailed before 10am with options. They stressed the urgency of accepting the quote by 10am by using the link provided. As nothing was received our team were unable to make the relevant change or email the payment link. We cannot change or cancel bookings without passenger consent.
Extract from amendment quote sent:
Hi there Annelise,
Regarding your booking ZA***3.
I could not reach you on the phone number provided in the booking. Please see below the options available for today and tomorrow.
There are no more affordable options. The flights are very full and there is not a lot of seats available.
Please let us know before 10am this morning if you would like to proceed with any of the change options below.
On Mon, 4 Jan 2021 at 12:37 PM we received our first contact from you , advising us that your flight is about to board and you cannot make the travel. Your flight was scheduled to depart at 12:30 and you would have to check in no later than 40minutes prior to departure. By the time we were informed that you would not make your flight, it had already departed at 12:30 and you were already clarified as a no show unfortunately.
Our refunds team have been in touch and quoted as per the airlines cancellation policy. As the airline sits with the funds of the ticket, we are governed by all airline policies and I'm afraid not permitted to waiver them at all.
We regret you are not happy with the policy and service provided.
Wishing you a wonderful day further!
Regards
Travelstart
Thanks for reaching out and taking the time to share your concerns with us. We appreciate all customers' feedback and regret you are not satisfied with the service provided.
I've searched using your name and surname and located your booking. I see you contacted us via our online contact form at 3:54pm on the 3rd Jan and our team responded next morning with a call back - however they were unable to reach you and a quote was emailed before 10am with options. They stressed the urgency of accepting the quote by 10am by using the link provided. As nothing was received our team were unable to make the relevant change or email the payment link. We cannot change or cancel bookings without passenger consent.
Extract from amendment quote sent:
Hi there Annelise,
Regarding your booking ZA***3.
I could not reach you on the phone number provided in the booking. Please see below the options available for today and tomorrow.
There are no more affordable options. The flights are very full and there is not a lot of seats available.
Please let us know before 10am this morning if you would like to proceed with any of the change options below.
On Mon, 4 Jan 2021 at 12:37 PM we received our first contact from you , advising us that your flight is about to board and you cannot make the travel. Your flight was scheduled to depart at 12:30 and you would have to check in no later than 40minutes prior to departure. By the time we were informed that you would not make your flight, it had already departed at 12:30 and you were already clarified as a no show unfortunately.
Our refunds team have been in touch and quoted as per the airlines cancellation policy. As the airline sits with the funds of the ticket, we are governed by all airline policies and I'm afraid not permitted to waiver them at all.
We regret you are not happy with the policy and service provided.
Wishing you a wonderful day further!
Regards
Travelstart
Travelstart's reply05 Jan 2021, 11:29
Official
Hi Annelise,
Thanks for reaching out and taking the time to share your concerns with us. We appreciate all customers' feedback and regret you are not satisfied with the service provided.
I've searched using your name and surname and located your booking. I see you contacted us via our online contact form at 3:54pm on the 3rd Jan and our team responded next morning with a call back - however they were unable to reach you and a quote was emailed before 10am with options. They stressed the urgency of accepting the quote by 10am by using the link provided. As nothing was received our team were unable to make the relevant change or email the payment link. We cannot change or cancel bookings without passenger consent.
Extract from amendment quote sent:
Hi there Annelise,
Regarding your booking ZA***3.
I could not reach you on the phone number provided in the booking. Please see below the options available for today and tomorrow.
There are no more affordable options. The flights are very full and there is not a lot of seats available.
Please let us know before 10am this morning if you would like to proceed with any of the change options below.
On Mon, 4 Jan 2021 at 12:37 PM we received our first contact from you , advising us that your flight is about to board and you cannot make the travel. Your flight was scheduled to depart at 12:30 and you would have to check in no later than 40minutes prior to departure. By the time we were informed that you would not make your flight, it had already departed at 12:30 and you were already clarified as a no show unfortunately.
Our refunds team have been in touch and quoted as per the airlines cancellation policy. As the airline sits with the funds of the ticket, we are governed by all airline policies and I'm afraid not permitted to waiver them at all.
We regret you are not happy with the policy and service provided.
Wishing you a wonderful day further!
Regards
Travelstart
Thanks for reaching out and taking the time to share your concerns with us. We appreciate all customers' feedback and regret you are not satisfied with the service provided.
I've searched using your name and surname and located your booking. I see you contacted us via our online contact form at 3:54pm on the 3rd Jan and our team responded next morning with a call back - however they were unable to reach you and a quote was emailed before 10am with options. They stressed the urgency of accepting the quote by 10am by using the link provided. As nothing was received our team were unable to make the relevant change or email the payment link. We cannot change or cancel bookings without passenger consent.
Extract from amendment quote sent:
Hi there Annelise,
Regarding your booking ZA***3.
I could not reach you on the phone number provided in the booking. Please see below the options available for today and tomorrow.
There are no more affordable options. The flights are very full and there is not a lot of seats available.
Please let us know before 10am this morning if you would like to proceed with any of the change options below.
On Mon, 4 Jan 2021 at 12:37 PM we received our first contact from you , advising us that your flight is about to board and you cannot make the travel. Your flight was scheduled to depart at 12:30 and you would have to check in no later than 40minutes prior to departure. By the time we were informed that you would not make your flight, it had already departed at 12:30 and you were already clarified as a no show unfortunately.
Our refunds team have been in touch and quoted as per the airlines cancellation policy. As the airline sits with the funds of the ticket, we are governed by all airline policies and I'm afraid not permitted to waiver them at all.
We regret you are not happy with the policy and service provided.
Wishing you a wonderful day further!
Regards
Travelstart