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QS
Qushu S

1 reviews | Active since Mar 2022

03 May 2022, 11:04

Travelstart is the worst

I cancelled my flight details in December last year, provided medical certificates on their emails and WhatsApp, I still never received my money back. They only responded to me in March when I wrote to Hello Peter. Then they wanted my sick notes, I forwarded the sick notes and all the messages I’ve been sending on their email. It’s been a month now, I still haven’t received a follow up nor my money back.

0
Replies (4)
Travelstart
Travelstart's reply04 May 2022, 16:03
Official
Hi Qushu,

Thank you for reaching out to us.

I have checked the booking and we have received the full refund request due to medical reasons and we received the documentation to accompany the refund for the booking.  I am very sorry that there has been a delay in the completion and have expedited the request on your behalf.  I do hope that you have since made a full recovery and that you are up and about.

Wishing you all the best.

Kind Regards.
Melissa
QS
Qushu S's update05 May 2022, 12:04
Reviewer Update
Good morning Melissa
So when can I expect my refund?
Thanks
Travelstart
Travelstart's reply11 May 2022, 14:17
Official
Hi Qushu,

Thank you for the revert.

I have checked the booking and we have successfully app**** for a full refund due to the medical condition, as well as forward the approved documents to the airline.  Airlink now has to conclude the refund on their end and they can take 6-8 weeks to complete the process.  Please keep an eye out for further correspondence and let us know should you need further assistance by emailing help @ travelstart .com

Kind Regards,
Melissa
QS
Qushu S's update23 Jan 2023, 06:18
Reviewer Update
Good morning
It’s been 8 months now and still haven’t received my refund. You said it takes 6-8 weeks. It’s been 8 months. Kindly advise