SM
Segakweng M
1 reviews | Active since Jul 2020
25 Mar 2022, 13:10
TRAVELSTART IS SLOWLY BECOMING A ****!!!
I've been waiting for my refund since July 2021, even today I haven't heard anything from them. When you try reaching out to them through calling, they say you should email, when you email, they say you should WhatsApp them, when you do, they take you back to calling. I'm NEVER using this agent again. Apparently their refunds takes 12-14 weeks to be processed and I wonder why because they're quick to take our money when we book but it's a problem when they have to bring back the money. I'm starting to believe that this is a ****
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
25 Mar 2022, 18:33Hi Segakweng,
Thank you for reaching out to us, I have tried to call you to no avail.
I have located the booking for 14 July return BA flight and can see that we had originally suspended the booking and and only in January we received the refund confirmation. The refund has now bee processed from our end and we will await the airline to conclude the refund to us. Once we receive the refund we will correspond with you to obtain your banking details to conclude the refund. The refund will take 6-8 Weeks to be processed.
Kind Regards,
Melissa
Thank you for reaching out to us, I have tried to call you to no avail.
I have located the booking for 14 July return BA flight and can see that we had originally suspended the booking and and only in January we received the refund confirmation. The refund has now bee processed from our end and we will await the airline to conclude the refund to us. Once we receive the refund we will correspond with you to obtain your banking details to conclude the refund. The refund will take 6-8 Weeks to be processed.
Kind Regards,
Melissa
Travelstart's reply25 Mar 2022, 18:33
Official
Hi Segakweng,
Thank you for reaching out to us, I have tried to call you to no avail.
I have located the booking for 14 July return BA flight and can see that we had originally suspended the booking and and only in January we received the refund confirmation. The refund has now bee processed from our end and we will await the airline to conclude the refund to us. Once we receive the refund we will correspond with you to obtain your banking details to conclude the refund. The refund will take 6-8 Weeks to be processed.
Kind Regards,
Melissa
Thank you for reaching out to us, I have tried to call you to no avail.
I have located the booking for 14 July return BA flight and can see that we had originally suspended the booking and and only in January we received the refund confirmation. The refund has now bee processed from our end and we will await the airline to conclude the refund to us. Once we receive the refund we will correspond with you to obtain your banking details to conclude the refund. The refund will take 6-8 Weeks to be processed.
Kind Regards,
Melissa
SM
Segakweng M's updateReviewer Update
06 Apr 2022, 08:13That is the problem, I'm only hearing from you after the complaint. And I don't understand why our refunds should take weeks and weeks on end to be processed but when we are being debited, it takes less than 5 seconds to be processed.
SM
Segakweng M's update06 Apr 2022, 08:13
Reviewer Update
That is the problem, I'm only hearing from you after the complaint. And I don't understand why our refunds should take weeks and weeks on end to be processed but when we are being debited, it takes less than 5 seconds to be processed.
SM
Segakweng M's updateReviewer Update
31 May 2022, 17:18Melissa, I gave you guys my banking details on Monday 4th April, it's now 1st of June, 9 weeks later and still I haven't heard anything from you. My emails aren't being rep**** to, your WhatsApp is automated and not helping at all and as for a phone, I doubt you have it because no one has your number.
If you were in my shoes, would you still choose travelstart?
If you were in my shoes, would you still choose travelstart?
SM
Segakweng M's update31 May 2022, 17:18
Reviewer Update
Melissa, I gave you guys my banking details on Monday 4th April, it's now 1st of June, 9 weeks later and still I haven't heard anything from you. My emails aren't being rep**** to, your WhatsApp is automated and not helping at all and as for a phone, I doubt you have it because no one has your number.
If you were in my shoes, would you still choose travelstart?
If you were in my shoes, would you still choose travelstart?