Travelstart is PATHETIC! They refused to amend booking and refused to make a refund!

About two weeks back, we booked a car through this agency. Because the car was booked in hubby's name and the payment card was in my name, the service provider (car) advised they are unable to authorise such an arrangement. When we reached out to Travelstart to amend the booking so that the details of driver and paying card are the same, we were advised we cannot as we were supposed to do this change prior to the day.

What's strange is that Travelstart accepted a booking done in this manner however, had lots of things to say after, when we requested to make amends based on what the adviser at the service provider had indicated.

To-date, we have lost our money of over R 2000 on the basis that Travelstart cannot do anything. We had another car when we arrived at the airport and had to pay another R +- R 2000.

I'll NEVER book anything through Travelstart, not now, not EVER!