1 reviews | Active since Jun 2022
TRAVELSTART IS NOT A TRAVEL AGENCY
Absolutely the worst travel service. Rather book yourself, so that you can at least have control over the booking and deal with the airlines directly. This is not a business, it's a ****. YOU MAY AS WELL GIVE YOUR MONEY TO A NIGERIAN PRINCE, THEIR CUSTOMER SERVICE IS AS REAL. BA suspended their flights to JHB, I'm scheduled to fly there on my way to ****et, and I get told to by a new ticket. for the ENTIRE journey, instead of just putting me on another flight to JHB. It's sickening. I've booked 1000's of flights for work and business, and this has been the lesson. Agencies are a waste of time, energy and money. You are literally paying someone to tell you what you can or can't do with your plans. Of course, there is no one you can call. The waiting time increases from 22 mins to 88 mins on the same call. This place is joke.
Thanks for voicing your concerns. I do apologise for any frustration caused in trying to reach our team and inconvenience caused regarding your flight cancellation made by the airline.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes or cancellations.
Your booking is with our schedule changes team who will reach out to the airline to see what alternative options can be made available.
Once they receive a response from the airline they will be in touch.
Kindly note due to the current situation with BA Comair and Kulula airlines are receiving high volumes of queries and working as quickly as possible to assist all customers.
We see you are departing within 4 days and our team will be in touch within 24 - 48 hours providing feedback
Kind Regards,
Marcelle
Thanks for voicing your concerns. I do apologise for any frustration caused in trying to reach our team and inconvenience caused regarding your flight cancellation made by the airline.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes or cancellations.
Your booking is with our schedule changes team who will reach out to the airline to see what alternative options can be made available.
Once they receive a response from the airline they will be in touch.
Kindly note due to the current situation with BA Comair and Kulula airlines are receiving high volumes of queries and working as quickly as possible to assist all customers.
We see you are departing within 4 days and our team will be in touch within 24 - 48 hours providing feedback
Kind Regards,
Marcelle