AS
Adre S
1 reviews | Active since Jun 2018
18 Dec 2020, 10:12
Travelstart is failing is..!!
Booked flight through Travelstart and they took the money. The airline changed the times of connecting fligts and we cannot connect now. We need to change and airline refers to travelstart They do not answer phone eland only automatic email replies Zero assistanc
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Travelstart's replyOfficial
18 Dec 2020, 16:34Good day Mrs Strauss
Thank you kindly for providing us with your feedback and also for taking my call this afternoon.
As discussed telephonically the airline made the changes to the ticket causing a misconnection. The schedule changes Team is working closely with the airline to offer alternatives or an option that would be best suited to you and the passengers.
They have been in contact with you via email and the booking is still on the queuing system, whilst we await feedback from the airline on how they wish for us to proceed in order to offer a suitable option.
I have sent you an email from my email with my email address in the event that you not able to get hold of anyone for assistance.
Wishing you and the family a safe festive season.
Thank you and kind regards
Travelstart
Thank you kindly for providing us with your feedback and also for taking my call this afternoon.
As discussed telephonically the airline made the changes to the ticket causing a misconnection. The schedule changes Team is working closely with the airline to offer alternatives or an option that would be best suited to you and the passengers.
They have been in contact with you via email and the booking is still on the queuing system, whilst we await feedback from the airline on how they wish for us to proceed in order to offer a suitable option.
I have sent you an email from my email with my email address in the event that you not able to get hold of anyone for assistance.
Wishing you and the family a safe festive season.
Thank you and kind regards
Travelstart
Travelstart's reply18 Dec 2020, 16:34
Official
Good day Mrs Strauss
Thank you kindly for providing us with your feedback and also for taking my call this afternoon.
As discussed telephonically the airline made the changes to the ticket causing a misconnection. The schedule changes Team is working closely with the airline to offer alternatives or an option that would be best suited to you and the passengers.
They have been in contact with you via email and the booking is still on the queuing system, whilst we await feedback from the airline on how they wish for us to proceed in order to offer a suitable option.
I have sent you an email from my email with my email address in the event that you not able to get hold of anyone for assistance.
Wishing you and the family a safe festive season.
Thank you and kind regards
Travelstart
Thank you kindly for providing us with your feedback and also for taking my call this afternoon.
As discussed telephonically the airline made the changes to the ticket causing a misconnection. The schedule changes Team is working closely with the airline to offer alternatives or an option that would be best suited to you and the passengers.
They have been in contact with you via email and the booking is still on the queuing system, whilst we await feedback from the airline on how they wish for us to proceed in order to offer a suitable option.
I have sent you an email from my email with my email address in the event that you not able to get hold of anyone for assistance.
Wishing you and the family a safe festive season.
Thank you and kind regards
Travelstart