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KN
Kevin N

1 reviews | Active since Mar 2011

24 Mar 2020, 04:30

Travelstart is an extemely unreliable company that provides contradictory information

Dear Travelstart

While I am cognisant of the number of queries that you currently have, I have been trying to get a reversal processed on a transaction that you incorrectly processed. After finally speaking to your offices On Thursday 11 March 2020, where it was confirmed that the transaction would be reversed, I still get other messages contradicting that message.

Long story short - if YOUR e-Ticket says that baggage is included and the airline rejects this you cannot simply say "Baggage is not included" in a follow-on email when your e-Ticket states otherwise.

This reversal is urgent.

Regards Kevin

0
Replies (3)
Travelstart
Travelstart's reply25 Mar 2020, 09:06
Official
Good morning Kevin

Thank you for your feedback and we are sorry for the delayed response.

Please be advised, the refund will be processed and you will receive an email once payment has been made to you.

We would like to apologise for the stress and inconvenience caused.

Kind regards,
The Travelstart Team
KN
Kevin N's update25 Mar 2020, 23:15
Reviewer Update
Thanks Travelstart. Please could you confirm when the reversal will be effected. Kind regards
KN
Kevin N's update30 Mar 2020, 04:22
Reviewer Update
Dear Travelstart

Please confirm when this refund will be processed due to your error.

Regards
Kevin