TZ
Thuko Z
1 reviews | Active since Nov 2018
23 Mar 2021, 16:27
Travelstart is absolutely useless
If I could I would give a 0 rating.
The service is absolutely appalling. I booked flight for a return trip in April on the 27/02/2021. On 01/03/2021 I received an itinerary change for my return flight from JHB because the airline changed the flight times. From that day I have been struggling to get the time changed as the proposed time is not suitable. Travel start doesn't let you call or email directly, you have to log a ticket and then they are not bothered to actually assist.
Last time I will use this stupid agency.
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Replies (1)
Travelstart's replyOfficial
23 Mar 2021, 18:41Hi Thuko,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team for assistance regarding a schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I see our Schedule Changes team have been in contact regarding options available to you.
We will give you a call shortly on the number provided to get any feedback and escalate onto an agent to take a look.
Whilst all our customers are important we do work on a first fly basis. I see your booking is for departing end of April - passengers who are departing within 72 hours we are assisting those customers first. Please be assured we will contact you within 24 hours to address your concerns and assist with your query over the phone.
I will give you a call shortly to assist in answering any other questions you might have before escalated onto our Schedule Changes team.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team for assistance regarding a schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I see our Schedule Changes team have been in contact regarding options available to you.
We will give you a call shortly on the number provided to get any feedback and escalate onto an agent to take a look.
Whilst all our customers are important we do work on a first fly basis. I see your booking is for departing end of April - passengers who are departing within 72 hours we are assisting those customers first. Please be assured we will contact you within 24 hours to address your concerns and assist with your query over the phone.
I will give you a call shortly to assist in answering any other questions you might have before escalated onto our Schedule Changes team.
Kind Regards,
Marcelle
Travelstart's reply23 Mar 2021, 18:41
Official
Hi Thuko,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team for assistance regarding a schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I see our Schedule Changes team have been in contact regarding options available to you.
We will give you a call shortly on the number provided to get any feedback and escalate onto an agent to take a look.
Whilst all our customers are important we do work on a first fly basis. I see your booking is for departing end of April - passengers who are departing within 72 hours we are assisting those customers first. Please be assured we will contact you within 24 hours to address your concerns and assist with your query over the phone.
I will give you a call shortly to assist in answering any other questions you might have before escalated onto our Schedule Changes team.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team for assistance regarding a schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
I see our Schedule Changes team have been in contact regarding options available to you.
We will give you a call shortly on the number provided to get any feedback and escalate onto an agent to take a look.
Whilst all our customers are important we do work on a first fly basis. I see your booking is for departing end of April - passengers who are departing within 72 hours we are assisting those customers first. Please be assured we will contact you within 24 hours to address your concerns and assist with your query over the phone.
I will give you a call shortly to assist in answering any other questions you might have before escalated onto our Schedule Changes team.
Kind Regards,
Marcelle