CB
Catherine B
1 reviews | Active since Jul 2011
25 Mar 2022, 09:10
TravelStart is a Travelstopper
They promised me a refund on my flight booking that was booked for December 2021. It is now 25 March 2022 and they do not reply to my weekly queries sent on their site asking when I will get my refund. Their whatsapp helpline tells me to call them, and when I do, I get told that the average waiting time is 42 minutes, no matter what time of day I call. I wait the 42 minutes and get cut off. I will NEVER buy anything from this travel company again - they stop travel, not start it.
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Travelstart's replyOfficial
25 Mar 2022, 18:00Hi Catherine,
Thank you for reaching out to us.
Please note that I have checked the booking and the refund was confirmed on 29 December and went to the card ending 9012 during the month of January. I have sent the refund confirmation to your email address and should the refund still be outstanding, please forward your statement for the month of January and February in revert to my email so that we can advise this to the airline for investigation.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and the refund was confirmed on 29 December and went to the card ending 9012 during the month of January. I have sent the refund confirmation to your email address and should the refund still be outstanding, please forward your statement for the month of January and February in revert to my email so that we can advise this to the airline for investigation.
Kind Regards,
Melissa
Travelstart's reply25 Mar 2022, 18:00
Official
Hi Catherine,
Thank you for reaching out to us.
Please note that I have checked the booking and the refund was confirmed on 29 December and went to the card ending 9012 during the month of January. I have sent the refund confirmation to your email address and should the refund still be outstanding, please forward your statement for the month of January and February in revert to my email so that we can advise this to the airline for investigation.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and the refund was confirmed on 29 December and went to the card ending 9012 during the month of January. I have sent the refund confirmation to your email address and should the refund still be outstanding, please forward your statement for the month of January and February in revert to my email so that we can advise this to the airline for investigation.
Kind Regards,
Melissa