Travelstart is a **** *put them on Carte Blanche

To say I am disappointed with the service received from Travelstart would be a gross understatement.

While I understand that my flight being being put on hold by the airline due to travel restriction is not the fault of Travelstart. I cannot understand why Travelstart has not assisted whatsoever in rebooking my return flight and as a result forced me to miss the holidays with my family. The travel restrictions were uplifted before my flight was suppose to leave and the exact flights were and are still operating as scheduled. I was told by a Travelstart agent that I would be contacted to reschedule, but almost a month later nobody has contacted me or my husband who was put down as the primary contact in South Africa. Over a month of trying to contact anyone from your company though your WhatsApp system is a complete waste of time and quite honestly makes me feel the company is a ****. I’ve tried contacting the airline directly and they say I need to contact the travel agent which is impossible.

I’ve been forced to find another flight home on my own and so now I am out of pocket for the return flight. I want and expect a refund from Travelstart immediately.

I’ve been on social media to see if anyone else is experiencing the same issues as myself and it’s apparent from the customer comments that Travelstart has left thousands of people unattended to with no help whatsoever. The conduct of this business is truly immoral and these truths will be shared on social media for the rest of South Africa to see.

***This company is a ******* do not risk it.