TRAVELSTART IS A ****... FINISH AND KLAAR

I booked 2 tickets to Durban on 23/04/2021 for a flight on the 1st of May. The payment was made to travelstart on 23/04. My wife and get to the airport and we are to that travelstart voided our payment. Travelstart did not pay the Airline but took our money. We tried numerous times to get hold of travel start through the 'emergency' whatsapp line on saturday; even sent a email explaining our situation. Till today 05/05 we have received not even an acknowledgement. We were forced to buy 2 tickets at triple the price we had paid 2 weeks ago through travel start. The budget for our holiday was ruined and we had a terrible time in Durban. Travelstart does not have a direct voice customer care line to assist. their "emergency" contact is a sham. This is pure *****. We are going to open a case at our local police station. We are going to write to all the local airlines that allow travelstart to "sell" their tickets and we are going to write to the Ombudsman. This is SHOCKING.