KF
Kenya F
1 reviews | Active since Oct 2019
27 Oct 2021, 08:41
Travelstart is a ****. Dont use them.
i made a booking for a flight ,and paid. within hours,i had to cancel,as i was not able to go (covid related). I then went online and to their whatsapp option. i send cancellation messages. i then got replies, that this was no longer during working hours and they could not help me. (first red flag) I have confirmed, this has happened to few more people. When they rep****, I was told i would only get back R134.00 (from R4000) how can this company be allowed to operate and ***** from people, like this. We cannot,and will not accept this. i dont care what it costs, i will get back my money.
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Replies (1)
Travelstart's replyOfficial
27 Oct 2021, 15:00Hi Kenya,
Thank you for the opportunity to respond to your feedback and regret to hear you have not had a great experience when booking with us or pleased with the refund quote emailed.
As the airlines sit with the funds of the ticket and Travelstart is governed by all airline policies I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking go directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
On the booking confirmation sent we do advise the following.
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
As soon as payment is entered the ticket can be auto ticketed which means airline penalties will apply.
You are welcome to email feedback @ travelstart . com with your Travelstart reference number and our team can take a look at your booking and see what other options the airline are offering.
Kind Regards,
Marcelle
Thank you for the opportunity to respond to your feedback and regret to hear you have not had a great experience when booking with us or pleased with the refund quote emailed.
As the airlines sit with the funds of the ticket and Travelstart is governed by all airline policies I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking go directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
On the booking confirmation sent we do advise the following.
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
As soon as payment is entered the ticket can be auto ticketed which means airline penalties will apply.
You are welcome to email feedback @ travelstart . com with your Travelstart reference number and our team can take a look at your booking and see what other options the airline are offering.
Kind Regards,
Marcelle
Travelstart's reply27 Oct 2021, 15:00
Official
Hi Kenya,
Thank you for the opportunity to respond to your feedback and regret to hear you have not had a great experience when booking with us or pleased with the refund quote emailed.
As the airlines sit with the funds of the ticket and Travelstart is governed by all airline policies I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking go directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
On the booking confirmation sent we do advise the following.
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
As soon as payment is entered the ticket can be auto ticketed which means airline penalties will apply.
You are welcome to email feedback @ travelstart . com with your Travelstart reference number and our team can take a look at your booking and see what other options the airline are offering.
Kind Regards,
Marcelle
Thank you for the opportunity to respond to your feedback and regret to hear you have not had a great experience when booking with us or pleased with the refund quote emailed.
As the airlines sit with the funds of the ticket and Travelstart is governed by all airline policies I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking go directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
On the booking confirmation sent we do advise the following.
"Please take a minute to verify all your details, especially the passenger names and travel dates. Once your ticket has been issued airline penalties may apply to make any changes or process any cancellations. For certain Low Cost Carriers (LCCs), tickets are non-refundable in case of cancellation. If any of the information you have supp**** is incorrect please contact us immediately."
As soon as payment is entered the ticket can be auto ticketed which means airline penalties will apply.
You are welcome to email feedback @ travelstart . com with your Travelstart reference number and our team can take a look at your booking and see what other options the airline are offering.
Kind Regards,
Marcelle