LP
Lawukazi P
1 reviews | Active since Aug 2021
13 Aug 2021, 11:43
Travelstart is a ****
Travelstart is a **** I made my booking for flight in May. July all flights where canceled because of Covid regulations, when i ask them to reschedule for me thay as i must pay another R1800 per person. But i already booked long time ago. When i ask for refund they say my refund is R276 but i paid R3200. I made the biggest for using Travelstart.
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Travelstart's replyOfficial
13 Aug 2021, 13:12Hi Lawukazi,
Thank you for taking the time to share your concerns with us and we regret to hear you are not happy with the refund or amendment quote provided.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airline's rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly. Any refund amount due, would be processed directly by the airline as they sit with the funds of the ticket.
Regarding the amendment quote, our Fares team quote according to the seat and fare availability on the requested dates the passenger has provided.
The team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote.
The difference in fare and taxes they quote, these funds go to the airline and not Travelstart. Should the funds not be paid, the airline will not allow us to re-issue the ticket to the new dates of travel.
If one is flexible with their dates of travel you are welcome to let our team know and they will be happy to search and quote on alternative dates.
We regret you are not happy with the refund or amendment quote, however we are not able to waiver any airline charges and the same cancellation and amendment penalties would have app**** should you have booked directly with the airline.
Kind Regards,
Marcelle
Thank you for taking the time to share your concerns with us and we regret to hear you are not happy with the refund or amendment quote provided.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airline's rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly. Any refund amount due, would be processed directly by the airline as they sit with the funds of the ticket.
Regarding the amendment quote, our Fares team quote according to the seat and fare availability on the requested dates the passenger has provided.
The team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote.
The difference in fare and taxes they quote, these funds go to the airline and not Travelstart. Should the funds not be paid, the airline will not allow us to re-issue the ticket to the new dates of travel.
If one is flexible with their dates of travel you are welcome to let our team know and they will be happy to search and quote on alternative dates.
We regret you are not happy with the refund or amendment quote, however we are not able to waiver any airline charges and the same cancellation and amendment penalties would have app**** should you have booked directly with the airline.
Kind Regards,
Marcelle
Travelstart's reply13 Aug 2021, 13:12
Official
Hi Lawukazi,
Thank you for taking the time to share your concerns with us and we regret to hear you are not happy with the refund or amendment quote provided.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airline's rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly. Any refund amount due, would be processed directly by the airline as they sit with the funds of the ticket.
Regarding the amendment quote, our Fares team quote according to the seat and fare availability on the requested dates the passenger has provided.
The team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote.
The difference in fare and taxes they quote, these funds go to the airline and not Travelstart. Should the funds not be paid, the airline will not allow us to re-issue the ticket to the new dates of travel.
If one is flexible with their dates of travel you are welcome to let our team know and they will be happy to search and quote on alternative dates.
We regret you are not happy with the refund or amendment quote, however we are not able to waiver any airline charges and the same cancellation and amendment penalties would have app**** should you have booked directly with the airline.
Kind Regards,
Marcelle
Thank you for taking the time to share your concerns with us and we regret to hear you are not happy with the refund or amendment quote provided.
Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airline's rules and need to quote according to their directives which they have provided us.
The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly. Any refund amount due, would be processed directly by the airline as they sit with the funds of the ticket.
Regarding the amendment quote, our Fares team quote according to the seat and fare availability on the requested dates the passenger has provided.
The team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote.
The difference in fare and taxes they quote, these funds go to the airline and not Travelstart. Should the funds not be paid, the airline will not allow us to re-issue the ticket to the new dates of travel.
If one is flexible with their dates of travel you are welcome to let our team know and they will be happy to search and quote on alternative dates.
We regret you are not happy with the refund or amendment quote, however we are not able to waiver any airline charges and the same cancellation and amendment penalties would have app**** should you have booked directly with the airline.
Kind Regards,
Marcelle