MC
Mandisa C
1 reviews | Active since Sept 2019
09 Sept 2019, 08:43
TRAVELSTART IS A ****
THE WORST!!! Travelstart is a ****! I truly regret using Travelstart to book my flights. They cancelled my flights and I have still not received my refund a month later. It was easy enough for them to withdraw money to pay for the booking yet they drag their feet when it’s time to repay those they owe. It is equivalent to theft . I will continue to advice others to not make the same mistake I made and use this service.
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Replies (2)
Travelstart's replyOfficial
09 Sept 2019, 09:04Dear Mandisa
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply09 Sept 2019, 09:04
Official
Dear Mandisa
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's replyOfficial
09 Sept 2019, 13:03Good afternoon Mandisa
I trust you are well. I have spoken to Michaela in our Social Media team who has advised she has been in contact with you.
She has advised, that we have now received the last 10 digits of your debit/credit card number, as requested on the 24th August , in order to contact our merchant bank to have the pending authorization released. Our payments team will do the necessary on their side, to make sure this has been actioned by the bank.
We do apologize for the inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
I trust you are well. I have spoken to Michaela in our Social Media team who has advised she has been in contact with you.
She has advised, that we have now received the last 10 digits of your debit/credit card number, as requested on the 24th August , in order to contact our merchant bank to have the pending authorization released. Our payments team will do the necessary on their side, to make sure this has been actioned by the bank.
We do apologize for the inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply09 Sept 2019, 13:03
Official
Good afternoon Mandisa
I trust you are well. I have spoken to Michaela in our Social Media team who has advised she has been in contact with you.
She has advised, that we have now received the last 10 digits of your debit/credit card number, as requested on the 24th August , in order to contact our merchant bank to have the pending authorization released. Our payments team will do the necessary on their side, to make sure this has been actioned by the bank.
We do apologize for the inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team
I trust you are well. I have spoken to Michaela in our Social Media team who has advised she has been in contact with you.
She has advised, that we have now received the last 10 digits of your debit/credit card number, as requested on the 24th August , in order to contact our merchant bank to have the pending authorization released. Our payments team will do the necessary on their side, to make sure this has been actioned by the bank.
We do apologize for the inconvenience caused.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Kind regards,
Melony at Travelstart
Customer Relations Team