1 reviews | Active since Apr 2020
Travelstart is a no go
Booked a Qatar Airways flight via Travelstart on 6th December for a flight from Johannesburg to Manchester Uk on the morning of 10th January. Travelstart informed me before Christmas that that particular flight had been cancelled and I was instead booked on a later flight,same day.A week after that I was informed by Qatar Airways that my flight had been cancelled. No notification received from Travelstart. When I enquired via email with Travelstart, I was informed that the flight had indeed been cancelled. I advised Travelstart that I need to fly out on the 10th January due to work commitments. I was advised there were no flights available and the only option I had was a refund, of which they deduct R99 administration fee and money only refunded 12-24 weeks after claim submitted. Now I'm out of pocket and unable to get to work! !!!!!!!!!!!!!!!!!!!
Thank you for reaching out to us.
I am very sorry to hear about the predicament you have been placed under. Travelstart is not in control of the tickets as they belong to Qatar and we had sent out a mass email to all affected passengers. I am sorry that the email had not reached you. Please note that there were and are currently no alternatives and the only option is to refund the booking. I have checked the information and can see that the team has waived the admin fee as the cancellation is due to no fault of your own.
I have expedited the refund and can advise that it could take 4-6 weeks to be completed by the airline as they are due to refund you, because they hold the funds on the booking and are currently inundated with refund requests.
I hope that there is a way that your job can be saved and we we hope that you can accept our apology and we apologies on behalf of the airline.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear about the predicament you have been placed under. Travelstart is not in control of the tickets as they belong to Qatar and we had sent out a mass email to all affected passengers. I am sorry that the email had not reached you. Please note that there were and are currently no alternatives and the only option is to refund the booking. I have checked the information and can see that the team has waived the admin fee as the cancellation is due to no fault of your own.
I have expedited the refund and can advise that it could take 4-6 weeks to be completed by the airline as they are due to refund you, because they hold the funds on the booking and are currently inundated with refund requests.
I hope that there is a way that your job can be saved and we we hope that you can accept our apology and we apologies on behalf of the airline.
Kind Regards,
Melissa