GS
George S
1 reviews | Active since Mar 2019
11 Apr 2022, 09:40
travelstart is a joke
don't ever ever book a ticket on travel start.
if you try contact them on the app , they will never reply
if you try contact them on what's app .... nothing
if you try phone them you will hold for hours yes hours and no one will answer !!
if you try contact them via internet form , you will not get a reply.
i can not get hold of anybody to confirm the change of a ticket .... have been trying for 4 days !!!
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Replies (1)
Travelstart's replyOfficial
13 Apr 2022, 15:45Hi George,
Thanks for reaching out and sorry for the struggle in trying to reach our team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
We have called up your booking and see our refunds team have since been in contact via email providing a refund quote as per the airlines refund policy.
We can ask our team to see if the airline will offer a suspension option, which means put the ticket on hold and rebook at a later stage.
If you would like to go with the refund option then please follow the prompts provided in the quote sent.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the struggle in trying to reach our team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
We have called up your booking and see our refunds team have since been in contact via email providing a refund quote as per the airlines refund policy.
We can ask our team to see if the airline will offer a suspension option, which means put the ticket on hold and rebook at a later stage.
If you would like to go with the refund option then please follow the prompts provided in the quote sent.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 15:45
Official
Hi George,
Thanks for reaching out and sorry for the struggle in trying to reach our team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
We have called up your booking and see our refunds team have since been in contact via email providing a refund quote as per the airlines refund policy.
We can ask our team to see if the airline will offer a suspension option, which means put the ticket on hold and rebook at a later stage.
If you would like to go with the refund option then please follow the prompts provided in the quote sent.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the struggle in trying to reach our team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
We have called up your booking and see our refunds team have since been in contact via email providing a refund quote as per the airlines refund policy.
We can ask our team to see if the airline will offer a suspension option, which means put the ticket on hold and rebook at a later stage.
If you would like to go with the refund option then please follow the prompts provided in the quote sent.
Kind Regards,
Marcelle