Travelstart is a ********** Business

Please be warned against using Travelstart. My mom has booked tickets online, for her and my nephew to visit me over the December holidays, to the value of over R 6000, amount was debited from her account, and now Travelstart have cancelled the tickets. There was no reason given why they cancelled the tickets, and the amount has still been deducted from her account. This is ***** from Travelstart, and a huge disappointment, that now my mom is unable to rebook the tickets as she has no funds available. This is not the first experience I have had with Travelstart, where they have double debited my account for tickets booked, and I had to wait up to 3 weeks for the refund. They do not get back to you, there is no way of speaking to a consulting over the phone, and trying to get a refund from them is a very very lengthly process. Travelstart are conducting ********** business and I will be taking this further. Please if anyone experiences this, please report it to to the bank as **********.