NM
Niel M
1 reviews | Active since Dec 2020
09 Dec 2020, 17:14
Travelstart Incompetence
We booked flights to Mozambique-Maputo from OR Tambo and then from Maputo to Inhambane through Travel start via LAM(airline). Itinerary Changes made by LAM ruined our plans completely and now it is impossible to get a rational response from Travelstart regarding getting a refund. I’ve been trying for over a week now and it feels like they’re postponing this until it’s to late for a refund
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Travelstart's replyOfficial
10 Dec 2020, 12:22Hi Niel,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
The booking number you have provided I've taken a look and see our refunds team have since been in contact with you via email confirming your flights have been cancelled and the refund application has been sent through to the airline.
A call back will be provided shortly to assist in answering any other questions you might have.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
The booking number you have provided I've taken a look and see our refunds team have since been in contact with you via email confirming your flights have been cancelled and the refund application has been sent through to the airline.
A call back will be provided shortly to assist in answering any other questions you might have.
Kind Regards,
Travelstart
Travelstart's reply10 Dec 2020, 12:22
Official
Hi Niel,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
The booking number you have provided I've taken a look and see our refunds team have since been in contact with you via email confirming your flights have been cancelled and the refund application has been sent through to the airline.
A call back will be provided shortly to assist in answering any other questions you might have.
Kind Regards,
Travelstart
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.
The booking number you have provided I've taken a look and see our refunds team have since been in contact with you via email confirming your flights have been cancelled and the refund application has been sent through to the airline.
A call back will be provided shortly to assist in answering any other questions you might have.
Kind Regards,
Travelstart