SN
Sonja N
1 reviews | Active since Mar 2021
13 Apr 2022, 14:23
Travelstart incompetance
We booked tickets to Australia via Travelstart in 2019 to travel in April 2020 which could, as a result of Covid not materialize. We are now battling from January this year to re-book the suspended booking. They did ask for dates and times which was given online as this is the only way in which one can reach them. All I asked for is a quote in order for us to confirm the new dates as I want to do the booking now to prevent our Visas to expire, but apparently they are busy assisting only customers that will depart soon.
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Travelstart's replyOfficial
15 Apr 2022, 12:22Hi Sonja,
Thank you for reaching out and taking the time to share your concerns and apologies for any frustration caused in trying to do a change to your booking.
I see you requested to do a re-route via Dubai and our team responded:
""We have checked the request and as this is a Qantas ticket, it is not possible to fly to Dubai and stay over and then return via Dubia. The flight schedule will have to be Johannesburg - Melbourne returning or any other city in Australia.""
Our Fares team since have received your new amendment query for travel in 2023. All our customer are important to us, however passengers needing to fly April they are assisting those customers and will get to your booking soonest.
They will need to look at the airline directives and change policies first and will respond soonest.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns and apologies for any frustration caused in trying to do a change to your booking.
I see you requested to do a re-route via Dubai and our team responded:
""We have checked the request and as this is a Qantas ticket, it is not possible to fly to Dubai and stay over and then return via Dubia. The flight schedule will have to be Johannesburg - Melbourne returning or any other city in Australia.""
Our Fares team since have received your new amendment query for travel in 2023. All our customer are important to us, however passengers needing to fly April they are assisting those customers and will get to your booking soonest.
They will need to look at the airline directives and change policies first and will respond soonest.
Kind Regards,
Marcelle
Travelstart's reply15 Apr 2022, 12:22
Official
Hi Sonja,
Thank you for reaching out and taking the time to share your concerns and apologies for any frustration caused in trying to do a change to your booking.
I see you requested to do a re-route via Dubai and our team responded:
""We have checked the request and as this is a Qantas ticket, it is not possible to fly to Dubai and stay over and then return via Dubia. The flight schedule will have to be Johannesburg - Melbourne returning or any other city in Australia.""
Our Fares team since have received your new amendment query for travel in 2023. All our customer are important to us, however passengers needing to fly April they are assisting those customers and will get to your booking soonest.
They will need to look at the airline directives and change policies first and will respond soonest.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns and apologies for any frustration caused in trying to do a change to your booking.
I see you requested to do a re-route via Dubai and our team responded:
""We have checked the request and as this is a Qantas ticket, it is not possible to fly to Dubai and stay over and then return via Dubia. The flight schedule will have to be Johannesburg - Melbourne returning or any other city in Australia.""
Our Fares team since have received your new amendment query for travel in 2023. All our customer are important to us, however passengers needing to fly April they are assisting those customers and will get to your booking soonest.
They will need to look at the airline directives and change policies first and will respond soonest.
Kind Regards,
Marcelle