WDvS
Willem Dirkze van Schalkwyk
1 reviews | Active since Nov 2015
14 Apr 2022, 10:40
Travelstart, impossible to communicate with!
We were booked to fly to Johannesburg en route to Australia April 14, 2022, returning on May 03, 2022. Our visas were only issued today, so we had to change our flight arrangements. I have sent them e-mails on April 09, again on April 14 and tried to converse on their watttsap, no response. I tried to phone them this morning and the waiting time is 60 minutes. This is the worst service I have had from any company in the travel industry.
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Travelstart's replyOfficial
15 Apr 2022, 13:31Hi Willem,
Thank you for reaching out and providing your booking details for us to take a look.
I see you contacted us via our online contact form 3 April requesting to do a change no dates were provided.
Our team responded the same day (3 April) advising :
"" Hi there,
Thank you for your request regarding the change to your booking.
Kindly note with the Flysafair booking we cannot delay it as in put the booking the hold. You will be required to make a date change and this needs to be done with the airline before the original departure flight.
Kind Regards
Travelstart""
All changes to a Fly Safair booking needs to be made directly with the airline prior to the original date and time of departure or the ticket will be forfeited.
Regarding your BA flight no new dates of travel was provided. Our team have emailed offering you to suspend your BA Comair flight which needs to be done via the online contact form.
The link has been provided in the email, also the agent has advised which category to select to suspend your Comair flight.
Kind Regards,
Marcelle
Thank you for reaching out and providing your booking details for us to take a look.
I see you contacted us via our online contact form 3 April requesting to do a change no dates were provided.
Our team responded the same day (3 April) advising :
"" Hi there,
Thank you for your request regarding the change to your booking.
Kindly note with the Flysafair booking we cannot delay it as in put the booking the hold. You will be required to make a date change and this needs to be done with the airline before the original departure flight.
Kind Regards
Travelstart""
All changes to a Fly Safair booking needs to be made directly with the airline prior to the original date and time of departure or the ticket will be forfeited.
Regarding your BA flight no new dates of travel was provided. Our team have emailed offering you to suspend your BA Comair flight which needs to be done via the online contact form.
The link has been provided in the email, also the agent has advised which category to select to suspend your Comair flight.
Kind Regards,
Marcelle
Travelstart's reply15 Apr 2022, 13:31
Official
Hi Willem,
Thank you for reaching out and providing your booking details for us to take a look.
I see you contacted us via our online contact form 3 April requesting to do a change no dates were provided.
Our team responded the same day (3 April) advising :
"" Hi there,
Thank you for your request regarding the change to your booking.
Kindly note with the Flysafair booking we cannot delay it as in put the booking the hold. You will be required to make a date change and this needs to be done with the airline before the original departure flight.
Kind Regards
Travelstart""
All changes to a Fly Safair booking needs to be made directly with the airline prior to the original date and time of departure or the ticket will be forfeited.
Regarding your BA flight no new dates of travel was provided. Our team have emailed offering you to suspend your BA Comair flight which needs to be done via the online contact form.
The link has been provided in the email, also the agent has advised which category to select to suspend your Comair flight.
Kind Regards,
Marcelle
Thank you for reaching out and providing your booking details for us to take a look.
I see you contacted us via our online contact form 3 April requesting to do a change no dates were provided.
Our team responded the same day (3 April) advising :
"" Hi there,
Thank you for your request regarding the change to your booking.
Kindly note with the Flysafair booking we cannot delay it as in put the booking the hold. You will be required to make a date change and this needs to be done with the airline before the original departure flight.
Kind Regards
Travelstart""
All changes to a Fly Safair booking needs to be made directly with the airline prior to the original date and time of departure or the ticket will be forfeited.
Regarding your BA flight no new dates of travel was provided. Our team have emailed offering you to suspend your BA Comair flight which needs to be done via the online contact form.
The link has been provided in the email, also the agent has advised which category to select to suspend your Comair flight.
Kind Regards,
Marcelle