1 reviews | Active since Nov 2021
Travelstart ignores their customers but take their money
Travelstart has been the worst customer service experience I have ever had and most likely will have. For over a week i have had an ongoing issue and have tried everything to get in contact with someone at travelstart to resolve the issue. I have sent multiple emails, called multiple times and sent multiple whatsapps. The only replies I have received have been the bull**** automated rep**** saying someone will get back to me ( No one has ). I have paid for my flights, the money is no longer in my account but I have yet to receive my tickets. All I have received was an email informing me that my booking has been canceled due to payment not being confirmed. In my eyes i have essentially been ****** and it very much feels that way. I have been blatantly ignored by Travelstart, not received tickets I've paid for and my booking has been canceled. The day I was meant to fly is quickly approaching and I can't get new tickets as I have a budget that I don't have the liberty of being flexible with. I am extremely disappointed and appaled by this service and if this is anything to go by how you treat your customers I will most definitely not use this service again and will certainly be vocal to others that are interested in using this 'so-called' service.
