Travelstart I am disappointed in your service! Where is my money ?

Item: Travelstart
Rating: 1
Author: Bayanda P

I am not quite happy Travelstart’s customer service , I have been trying to amend my ticket before check in time since yesterday! My ticket has been cancelled. Travel start failed to reach me in time to amend my ticket . I cannot get ahold of them , they have an automated WhatsApp, I have been waiting for hours for live chat agent via WhatsApp still no luck.The service is appalling, I’ve lost my money and time . I need my flight amended I do not have free money to give away mid pandemic , this highly unfair on your customer

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Replies (1)

Travelstart's replyOfficial

22 Feb 2022, 18:14

Hi Bayanda,

Thank you for reaching out to us.

I have reverted back to you on email and also tried to call to no avail. The contact number provided in the booking was incorrect and we were not able to reach you in time.

Please can you revert to my email so that I can have the team assist you.

Wishing you a good day further.

Kind Regards,
Melissa

Travelstart's reply22 Feb 2022, 18:14

Official