Travelstart has the worst after sale service I have ever experienced

Travelstart is very handy for booking travel related stuff. It's easy to use and not too badly priced. Their after sale service, however, is absolutely terrible. They do not reply to emails. They do not answer their phones for at least 20 min [regardless of the time] and when they do finally answer their phones the operator / consultant has little to no idea what the resolution protocol is.

I had an issue with some flight tickets I bought last year. I emailed Travelstart, no reply. I called them on several occasions and each time I spoke to an operator I got a different answer. No-one knew what was going on. I eventually got the name of a supervisor. I emailed her an escalation letter explaining, in detail, my issues and the mis-information I had received along the way. I am still waiting for a reply to this email which I sent over a week ago. There seems to be no way for me to resolve my issue and it is going to cost be R20 000 if I cannot sort it out. This is absolutely unacceptable customer service. I see, after browsing the internet searching for answers, that I am just one of thousands of people complaining about Travelstarts after sale service.