UN
Unathi N
1 reviews | Active since Jan 2019
13 Apr 2022, 12:41
Travelstart Has Shocked Me!
I have been trying to contact Travelstart to amend my booking for the better half of my day. I have been holding for a 30+ minutes and still no consultant. I tried the online form and the whatsapp platform which are not helpful. I am so disappointed in the lack of service.
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Travelstart's replyOfficial
15 Apr 2022, 11:58Hi Unathi,
Thank you for taking the time to share you concerns and apologies for the struggle in trying to reach the team when contacting our call center.
Due to high volumes of queries we are receiving with many customers wanting to rebook flights, there is a hold time longer then usual. We do apologise for the frustration caused. Please be assured we have an action plan to reduce the call holding time.
I've called up your booking and see you completed our online contact form the morning of the 13th April and our agent contacted you that afternoon to assist over the phone with your re-route.
Your SAA ticket has been reissued and emailed to the email address used to make the booking.
I've called up your Fly Safair booking on their website and see the re-route has also been made.
Kind Regards,
Marcelle
Thank you for taking the time to share you concerns and apologies for the struggle in trying to reach the team when contacting our call center.
Due to high volumes of queries we are receiving with many customers wanting to rebook flights, there is a hold time longer then usual. We do apologise for the frustration caused. Please be assured we have an action plan to reduce the call holding time.
I've called up your booking and see you completed our online contact form the morning of the 13th April and our agent contacted you that afternoon to assist over the phone with your re-route.
Your SAA ticket has been reissued and emailed to the email address used to make the booking.
I've called up your Fly Safair booking on their website and see the re-route has also been made.
Kind Regards,
Marcelle
Travelstart's reply15 Apr 2022, 11:58
Official
Hi Unathi,
Thank you for taking the time to share you concerns and apologies for the struggle in trying to reach the team when contacting our call center.
Due to high volumes of queries we are receiving with many customers wanting to rebook flights, there is a hold time longer then usual. We do apologise for the frustration caused. Please be assured we have an action plan to reduce the call holding time.
I've called up your booking and see you completed our online contact form the morning of the 13th April and our agent contacted you that afternoon to assist over the phone with your re-route.
Your SAA ticket has been reissued and emailed to the email address used to make the booking.
I've called up your Fly Safair booking on their website and see the re-route has also been made.
Kind Regards,
Marcelle
Thank you for taking the time to share you concerns and apologies for the struggle in trying to reach the team when contacting our call center.
Due to high volumes of queries we are receiving with many customers wanting to rebook flights, there is a hold time longer then usual. We do apologise for the frustration caused. Please be assured we have an action plan to reduce the call holding time.
I've called up your booking and see you completed our online contact form the morning of the 13th April and our agent contacted you that afternoon to assist over the phone with your re-route.
Your SAA ticket has been reissued and emailed to the email address used to make the booking.
I've called up your Fly Safair booking on their website and see the re-route has also been made.
Kind Regards,
Marcelle