TRAVELSTART good Customer relation after service

I would like to express my gratitude to Melony LEWIS from Customer Relation Team of TRAVELSTART who successfully after nearly 3 months and lots of tenacity managed to get me financial compensation from the Airline Company on my return trip from FRANCE.. FACTS : I came back in July from PARIS via JHB to CAPE TOWN and the connection flight at JHB airport left us with only 50 mn , to disembark , collect our luggage , clear with Customs and run to the domestic airport to take our flight to CAPE TOWN . They was no ways we could do it in time before the boarding gates close as the luggage took for ever before we could collect them . Therefore I had to purchase 2 new full tickets to get back home at a high price , as it was the return day from the winter holiday , instead of paying a reasonable penalties to get on the next flight . After complaining to TRAVELSTART once back home who sold me the full itinerary , Melonny took that matter in hand . After 3 month negotiation with that Airline company , who could at least try to understand our situation and accommodate ,she managed to get me back 80% of the price back in my account.what i learned from that experience is , if you fly from oversea s via to your final destination via an domestic airport , make sure the connecting flight time is definitively more than 50 mn to cater for any sort of delay .

well done Melony