HP
Harold P
1 reviews | Active since Oct 2013
18 Jun 2020, 08:41
Travelstart gone Rogue???
We had 2 international tickets cancelled due to the Covid. Travelstart requested our banking details for a refund which we sent.
+-15 weeks later & still nothing, despite numerous e-mails. They simply do not reply.
Adding to this is that you cannot have a live chat with them via their website as the live chat function has vanished.
If you try to send them an e-mail via their website it does not accept your booking reference number .
Shame on you Travelstart - your glib marketing simply does not cut it anymore.
You have shown your true colours during the lock-down.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
18 Jun 2020, 09:07Hi there
Thank you for your feedback.
Please allow me to investigate and revert back to you as soon as possible. Apologies for the inconvenience caused.
Kind regards
Avril
Thank you for your feedback.
Please allow me to investigate and revert back to you as soon as possible. Apologies for the inconvenience caused.
Kind regards
Avril
Travelstart's reply18 Jun 2020, 09:07
Official
Hi there
Thank you for your feedback.
Please allow me to investigate and revert back to you as soon as possible. Apologies for the inconvenience caused.
Kind regards
Avril
Thank you for your feedback.
Please allow me to investigate and revert back to you as soon as possible. Apologies for the inconvenience caused.
Kind regards
Avril
HP
Harold P's updateReviewer Update
18 Jun 2020, 09:09Hope springs eternal.
It is unfortunate that one has to turn to Hello Peter to garner a response
It is unfortunate that one has to turn to Hello Peter to garner a response
HP
Harold P's update18 Jun 2020, 09:09
Reviewer Update
Hope springs eternal.
It is unfortunate that one has to turn to Hello Peter to garner a response
It is unfortunate that one has to turn to Hello Peter to garner a response
HP
Harold P's updateReviewer Update
19 Jun 2020, 14:16I guess I should be grateful that Travelstart partially refunded us , after +- 15 weeks.
Travelstart, , kindly explain:
1. Why you deducted hundreds of Rands, from each ticket refund, when this flight was cancelled by the airline? You made no mention of any deductions when you said the airline would refund us.
2. Why you sent no breakdown or correspondence of the refund ?
Money simply arrived in our bank account (only after posting our displeasure on HelloPeter) with no explanation for the almost R 2000 Rand you "extracted" from these 2 ticket refunds.
Furthermore there is no consistency, as a percentile, between the the monies deducted from each ticket. So just how do you derive these deduction figures??????????
3. You have not provided any service here and therefore cannot be entitled to any form of compensation. More so when it is unilateral on your part.
If it was not for Hello Peter I would hazard a guess this issue would still be languishing???
I suspect Travelstarts morals have degenerated to that of of crack hall .
Social media will hopefully be your rehab as I will pursue this , as a matter of principle.
And there are many platforms for me to cut and paste my displeasure.
You need to understand what principals are.
Yours seem to have gone wayward .
Lets see if you can redeem yourselves, at least with a reply....
Travelstart, , kindly explain:
1. Why you deducted hundreds of Rands, from each ticket refund, when this flight was cancelled by the airline? You made no mention of any deductions when you said the airline would refund us.
2. Why you sent no breakdown or correspondence of the refund ?
Money simply arrived in our bank account (only after posting our displeasure on HelloPeter) with no explanation for the almost R 2000 Rand you "extracted" from these 2 ticket refunds.
Furthermore there is no consistency, as a percentile, between the the monies deducted from each ticket. So just how do you derive these deduction figures??????????
3. You have not provided any service here and therefore cannot be entitled to any form of compensation. More so when it is unilateral on your part.
If it was not for Hello Peter I would hazard a guess this issue would still be languishing???
I suspect Travelstarts morals have degenerated to that of of crack hall .
Social media will hopefully be your rehab as I will pursue this , as a matter of principle.
And there are many platforms for me to cut and paste my displeasure.
You need to understand what principals are.
Yours seem to have gone wayward .
Lets see if you can redeem yourselves, at least with a reply....
HP
Harold P's update19 Jun 2020, 14:16
Reviewer Update
I guess I should be grateful that Travelstart partially refunded us , after +- 15 weeks.
Travelstart, , kindly explain:
1. Why you deducted hundreds of Rands, from each ticket refund, when this flight was cancelled by the airline? You made no mention of any deductions when you said the airline would refund us.
2. Why you sent no breakdown or correspondence of the refund ?
Money simply arrived in our bank account (only after posting our displeasure on HelloPeter) with no explanation for the almost R 2000 Rand you "extracted" from these 2 ticket refunds.
Furthermore there is no consistency, as a percentile, between the the monies deducted from each ticket. So just how do you derive these deduction figures??????????
3. You have not provided any service here and therefore cannot be entitled to any form of compensation. More so when it is unilateral on your part.
If it was not for Hello Peter I would hazard a guess this issue would still be languishing???
I suspect Travelstarts morals have degenerated to that of of crack hall .
Social media will hopefully be your rehab as I will pursue this , as a matter of principle.
And there are many platforms for me to cut and paste my displeasure.
You need to understand what principals are.
Yours seem to have gone wayward .
Lets see if you can redeem yourselves, at least with a reply....
Travelstart, , kindly explain:
1. Why you deducted hundreds of Rands, from each ticket refund, when this flight was cancelled by the airline? You made no mention of any deductions when you said the airline would refund us.
2. Why you sent no breakdown or correspondence of the refund ?
Money simply arrived in our bank account (only after posting our displeasure on HelloPeter) with no explanation for the almost R 2000 Rand you "extracted" from these 2 ticket refunds.
Furthermore there is no consistency, as a percentile, between the the monies deducted from each ticket. So just how do you derive these deduction figures??????????
3. You have not provided any service here and therefore cannot be entitled to any form of compensation. More so when it is unilateral on your part.
If it was not for Hello Peter I would hazard a guess this issue would still be languishing???
I suspect Travelstarts morals have degenerated to that of of crack hall .
Social media will hopefully be your rehab as I will pursue this , as a matter of principle.
And there are many platforms for me to cut and paste my displeasure.
You need to understand what principals are.
Yours seem to have gone wayward .
Lets see if you can redeem yourselves, at least with a reply....
HP
Harold P's updateReviewer Update
03 Jul 2020, 10:32Travelstart did finally refund us , in full. Thank you Travelstart and HelloPeter
HP
Harold P's update03 Jul 2020, 10:32
Reviewer Update
Travelstart did finally refund us , in full. Thank you Travelstart and HelloPeter