Hellopeter
Share Your Experience
MB
Maria B

1 reviews | Active since Aug 2014

03 Apr 2020, 14:38

Travelstart going under fast it seems

Have to cancel my flights - got as far as me having to pay a R99 admin charge for them to cancel and from there nothing - no response for 3 days! it does seem that they are disappearing with our money. So disappointing as they’re taking money that I worked very hard to earn.

0
Replies (3)
Travelstart
Travelstart's reply03 Apr 2020, 15:17
Official
Good day Maria

Thank you for your feedback and I am sorry to hear you have not received a response from our team yet.

I have escalated your booking and someone from our team will be in contact shortly.

We do apologise for the inconvenience caused.

Kind regards,
Melony at Travelstart
MB
Maria B's update03 Apr 2020, 16:04
Reviewer Update
Thank you for your speedy response - I’ve made the payment and it seems it’s been processed. I will wait for your confirmation.
Travelstart
Travelstart's reply06 Apr 2020, 07:13
Official
Good morning Maria

I have checked your booking and I see that your flights have been cancelled out, admin fee has been paid and your booking is on the refunds queue to be processed by our team.

I trust all is now in order.

I hope you have a wonderful day further.

Kind regards,Melony at Travelstart