1 reviews | Active since Aug 2018
Travelstart getting greedy
Hi, I am at the same situation now as other people complained about earlier, I just want to change departure date, but it seems that they want to reissue the whole tickets for 5 people in which each ticket difference is more than R9,000. The same fare is available on the departure date, but return dates got more expensive which I really don't need to change. I am frequent flyer, I change dates previously where I change only the date of travel and if there was any fare difference I would agree to pay, but at the flights I already checked with Emirates airlines, they even have cheaper fares than I have for the flights I am requesting to change
Hi Rashed
Thank you for your feedback.
I understand it can be confusing especially if the fare is so high. I double checked and the correct quote was given. Each airline has rules on all the different fares and these rules are set in place by the airlines. Your ticket is a through fare and can only be reissued on the return basis. The penalty is also the airline's rules and yes sometimes a brand new ticket can be cheaper instead of changing it but please understand these changes are the rules we have to follow.
In this case, its emirates fares and rules but I do apologize for the inconvenience this may have caused.
Kind regards
Avril
Hi Rashed
Thank you for your feedback.
I understand it can be confusing especially if the fare is so high. I double checked and the correct quote was given. Each airline has rules on all the different fares and these rules are set in place by the airlines. Your ticket is a through fare and can only be reissued on the return basis. The penalty is also the airline's rules and yes sometimes a brand new ticket can be cheaper instead of changing it but please understand these changes are the rules we have to follow.
In this case, its emirates fares and rules but I do apologize for the inconvenience this may have caused.
Kind regards
Avril
Hi there
Please note the message has been inserted in your reservations the airline will be able to pick it up.
Many thanks
Avril
Hi there
Please note the message has been inserted in your reservations the airline will be able to pick it up.
Many thanks
Avril