KE
Karl E

1 reviews | Active since Nov 2019

30 Nov 2019, 11:34

Travelstart Flap deception involves Black Friday

I booked a flight on Black Friday from Cape Town to Durban, based on the R200 discount offered on the Travelstart Flap app. After processing the payment I saw that the discount was not app****. I called the contact Centre and was advised that all the discount vouchers were already redeemed and the discount was no longer available. I find this completely misleading as the offer was still available on the app with no mention of it being expired or limited. I tried to cancel my booking on principal and was advised that because this was a Mango flight no cancellation was possible. I am extremely dissatisfied with Travelstart and their deceptive advertising

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Replies (1)
Travelstart
Travelstart's reply30 Nov 2019, 12:09
Official
 Dear Karl 

Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.

Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.

In future, for any feedback, you may email us to feedback(at)travelstart.com

Regards,
The Travelstart Team