Travelstart - Extremely Poor service

We paid for the "premium service package" and made it clear that we wanted window seats for the two legs of my daughter's flight back from the USA as she had been ill and needed to rest. For that reason we paid R34 000 for a one way ticked because it had two night time flights and a shorter break in London (8 hours) than the 19 hours of the Qatar Airlines which cost about R15 000 less.

We were told by the travelbar on 19 Dec 2017 : "I have managed to assign a window seat (40A) on the flight from London to Cape Town. For the Philadelphia to London seating can only be requested upon check in"

Actually Travelstart booked a window seat on the Philadelphia to London leg not the London to Cape Town leg. Also they failed to mention that many people were paying for seats on the London to Cape Town leg prior to the 24 hour check in limit so that when we tried to book a window seat 24 hours in advance (6th January 2018) none were available. R15 000 wasted.

Ref ZA ********** 0/RA5R7Z