Travelstart experience NIGHTMARE!

<p> I have been trying to get the matter resolved with Flightstar since 20 Oct (3 agents promising to assist – NOT ONE REPLY OR CALL AS YET) Still waiting (today 7 Dec 2016) - Over and above telephone conversation mails to travelstart dated 20 Oct; 1 Nov; 8 Nov; 13 Nov; 21 Nov; 23 Nov 30 Nov (No response)</p> <p>Our original booking from Durban to Cape Town fees did not go through due to an ABSA system problem. We then phoned travelstart to confirm that they can cancel this booking</p> <p>and do a re-booking – During this time the agent telephonically confirmed it all done and corrected. First booking cancelled and rebooked - paid in full - Durban to Cape Town,</p> <p>The evening before our travels we wanted to book our online seating. The nightmare started. The agent did indeed cancel this ticket, BUT instead of re-booking on same day from Durban to Cape Town, we were booked on from Cape Town to Durban – Due to the urgency of departing we had to rebook at our own cost (two tickets paid BUT only one was to be Durban to Cape Town and the other was to be from Cape Town to Durban (rETURN) (BOTH TICKETS WERE BOOKED VIA TRAVELSTAR CALL CENTRE OF WHICH THE AGENT BOOKED THE ONE TICKET INCORRECTLY)</p> <p>We were then told that the booking from Durban to Cape Town was not done which has caused us having to urgently book another set of tickets at the astronomical costs of R4 279.60. We Had no choice but to do so.</p> <p>Due to the above double booking (made by Travelstart) we contacted them to cancel the incorrect ticket and refund us accordingly- Needless to say – NO RESPONSE - NO REFUND -</p> <p>Then the second shock - In stead of just cancelling the original incorrect ticket ALL RETURN tickets were cancelled and we were informed to rebook AGAIN at OUR COST -</p> <p>The incompetence of Travelstart has cost us 8 Tickets in stead of 4. ALL our bookings made via them was in shambles to our detrement.</p> <p> </p> <p> </p> <p> </p> <p> </p>