1 reviews | Active since Jun 2018
Travelstart either lies or their staff do not follow through on queries.
Due to an error in my booking with Auto Fill I cannot get my ticket changed to the correct surname. Travelstart say it cannot be done as they contacted the airline Air France and they said no. I contacted Air France and they said it could be changed but that Travelstart would have to do this. 9 days later and still no update from Travelstart. Dreadful service. I have spoken to four difference people and no one has rep**** or updated me on the situation. They are going to take 50% of the flight cost in cancellation fees.
Hi there Lorraine,
Thank you very much for taking the time out of your busy schedule to write to us again, about your experience.
Our customer experience representative has been in contact with you I was advised as she has not yet heard back to request that you forward your passport to her via email. Thank you in advance for your patience, we will come to a swift resolution for this.
Kind regards,
Dino at Travelstart
Hi there Lorraine,
Thank you very much for taking the time out of your busy schedule to write to us again, about your experience.
Our customer experience representative has been in contact with you I was advised as she has not yet heard back to request that you forward your passport to her via email. Thank you in advance for your patience, we will come to a swift resolution for this.
Kind regards,
Dino at Travelstart