ST
Shannon T
1 reviews | Active since Jan 2021
12 Jan 2021, 12:58
Travelstart
I would like two separate reviews:
Travelstart - an absolute nightmare trying to rebook suspended tickets. I tried to sort issues out for months on end.
Jeremy - finally I got assisted by someone competent, helpful and on the ball. I will review his service a 5/5.
Very disappointed by Travelstart and terribly difficult to complicate issues via and online chat - it is much easier to pick up the phone but you cannot have this option.
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Replies (1)
Travelstart's replyOfficial
12 Jan 2021, 15:40Good day Shannon Tilly
Thank you so much for sharing your feedback with us and so sorry for the trouble in trying to get assistance.
Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 adjusted lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to and we do apologize for the delay.
I am really happy to Jeremy managed to assist you in the end and I have relayed the lovely review onto him as feedback.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for sharing your feedback with us and so sorry for the trouble in trying to get assistance.
Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 adjusted lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to and we do apologize for the delay.
I am really happy to Jeremy managed to assist you in the end and I have relayed the lovely review onto him as feedback.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply12 Jan 2021, 15:40
Official
Good day Shannon Tilly
Thank you so much for sharing your feedback with us and so sorry for the trouble in trying to get assistance.
Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 adjusted lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to and we do apologize for the delay.
I am really happy to Jeremy managed to assist you in the end and I have relayed the lovely review onto him as feedback.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for sharing your feedback with us and so sorry for the trouble in trying to get assistance.
Due to Covid 19 Pandemic second wave in most countries and the implementation of the level 3 adjusted lockdown in South Africa, we have been receiving an influx of enquiries. In an attempt to assist more passengers , we closed our phone lines and opened our chat service. This chat service would allow all our agents to assist more than one passenger at a time. In saying that we are still receiving high volumes of chats and this is causing some delay in chats being attended to and we do apologize for the delay.
I am really happy to Jeremy managed to assist you in the end and I have relayed the lovely review onto him as feedback.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart