1 reviews | Active since Aug 2020
Travelstart
giving a one stat to Travelstart is chocking me, they deserve a negative 5 star rating. Why: I booked for a return flight to New Zealand in December 2019 and was forced to cancel due to Covid-19. I cancelled and was informed the cancellation will be payed back in 6 to 8 weeks but after 8 weeks I received another notification informing me of an extension again 6 to 8 weeks, to date I have not received any form of update on when my money paid in December will be paid back, what a disgrace keeping ones money for there one benefit thus gaining interest and charging me admin feeds/cancellation fees for a booking cancelled not due to my own. PLEASE DO NOT use Travelstart for ANY booking domestic or international as they are not trustworthy and dependable.
Thank you for reaching out to us and taking my call.
As discussed the airlines collect the funds at time of ticket purchase and when requesting a refund we have to wait for the airline to process and complete the request we put forward to them. I have checked the booking and can confirm that a refund will be paid out during the course of the next week.
I do apologize for the delays as the current global pandemic has put many people in a tight spot. We understand your frustrations and have been following up with the airline regularly for the refunds.
I trust that you have a wonderful week further and wish you everything of the best.
Kind Regards,
Melissa at Travelstart
Thank you for reaching out to us and taking my call.
As discussed the airlines collect the funds at time of ticket purchase and when requesting a refund we have to wait for the airline to process and complete the request we put forward to them. I have checked the booking and can confirm that a refund will be paid out during the course of the next week.
I do apologize for the delays as the current global pandemic has put many people in a tight spot. We understand your frustrations and have been following up with the airline regularly for the refunds.
I trust that you have a wonderful week further and wish you everything of the best.
Kind Regards,
Melissa at Travelstart