1 reviews | Active since May 2014
Travelstart Double billing
I booked a flight to Europe with Travelstart. they billed me once for R 9 461.08 ( the correct amount ) and another time for R 9 864.72.<br> Talking to an agent , Vusi , he confirmed it was their mistake. He confirmed that he will send me an e mail confirming this so I can sort this out with my Bank.<br> I received nothing and after numerous e mails to various departments at Travelstart ( confirmation of e mails received are there ) I have heard nothing from them.<br> I receive lots of e mails asking to rate their service though.... I'm not sure anyone is reading the report backs though. <br> Shame on me realy , This is my second problem with them. The previous time I ended up booking with the airline directly after Travelstart cancelled my flight and it cost me around R 1 000 more ( on a R1 500 flight ) to re book it with the airline just hours later....<br> Lesson learnt : Book directly with the Airline.
Thank you for bringing your concerns to our attention.
I sincerely apologize for the delay in attending to your queries. I can imagine that this must be frustrating and do not wish to cause you any further inconvenience.
We have been in contact with you regarding the funds to be refunded, you will find this has been sent to the email address recorded in the booking.
In order to get a better understanding of your concerns raised, an agent will be in contact shortly.
Thank you once again for sharing your feedback on this forum.
Thank you for bringing your concerns to our attention.
I sincerely apologize for the delay in attending to your queries. I can imagine that this must be frustrating and do not wish to cause you any further inconvenience.
We have been in contact with you regarding the funds to be refunded, you will find this has been sent to the email address recorded in the booking.
In order to get a better understanding of your concerns raised, an agent will be in contact shortly.
Thank you once again for sharing your feedback on this forum.