LB
Lucinda B
1 reviews | Active since Nov 2017
21 Feb 2019, 15:24
Travelstart - dont make a booking.......they take funds and dont pay you back!
I tried to make a booking via Travelstart for my elderly parents on the 6th of February.....having inserted their details and made the booking, funds were deducted from my account, rejected, then deducted again and rejected. I left the website - thinking something was wrong and proceeded to make another booking through another service provider...using a different card. Some time later, I received another message from the bank saying that Travelstart had removed further fund from my account. I phoned them and explained the situation on the 6th (same day), the 7th, the 11th, the 20th and now the 21st...still no refund and no communications from the about how and when they will refund me.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
21 Feb 2019, 16:16 Hi Lucinda
Thank you for taking the time to provide your feedback.
A customer relations team member will contact you shortly, to discuss your query.
In future, for any feedback, you may email us to ***
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will contact you shortly, to discuss your query.
In future, for any feedback, you may email us to ***
Regards,
The Travelstart Team
Travelstart's reply21 Feb 2019, 16:16
Official
Hi Lucinda
Thank you for taking the time to provide your feedback.
A customer relations team member will contact you shortly, to discuss your query.
In future, for any feedback, you may email us to ***
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will contact you shortly, to discuss your query.
In future, for any feedback, you may email us to ***
Regards,
The Travelstart Team
LB
Lucinda B's updateReviewer Update
21 Feb 2019, 16:32Thanks Travelstart.
I have contacted Travelstart on several dates and times in relation to this - hence the use of this public platform.
I have a list of dates, times and names of people I have spoken with - who, as yet, have not been able to finalise this issue.
I look forward to a swift resolution.
Regards,
Lucinda
LB
Lucinda B's update21 Feb 2019, 16:32
Reviewer Update
Thanks Travelstart.
I have contacted Travelstart on several dates and times in relation to this - hence the use of this public platform.
I have a list of dates, times and names of people I have spoken with - who, as yet, have not been able to finalise this issue.
I look forward to a swift resolution.
Regards,
Lucinda
Travelstart's replyOfficial
21 Feb 2019, 17:13Hi Lucinda
Thank you for taking the time to speak to me.
As discussed, I will follow up with your payments/ ticketing manager in the morning and give you a call by 10:30.
I do apologize for the inconvenience caused. I will make sure to have a resolution to your query ASAP.
Please feel free to email me at *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me.
As discussed, I will follow up with your payments/ ticketing manager in the morning and give you a call by 10:30.
I do apologize for the inconvenience caused. I will make sure to have a resolution to your query ASAP.
Please feel free to email me at *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Travelstart's reply21 Feb 2019, 17:13
Official
Hi Lucinda
Thank you for taking the time to speak to me.
As discussed, I will follow up with your payments/ ticketing manager in the morning and give you a call by 10:30.
I do apologize for the inconvenience caused. I will make sure to have a resolution to your query ASAP.
Please feel free to email me at *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me.
As discussed, I will follow up with your payments/ ticketing manager in the morning and give you a call by 10:30.
I do apologize for the inconvenience caused. I will make sure to have a resolution to your query ASAP.
Please feel free to email me at *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Travelstart's replyOfficial
22 Feb 2019, 13:49Hi Lucinda
Thank you for taking the time to speak to me today and apologies for the delayed response to your query.
As discussed, the airline has come back to advise the refund will be processed and if you can please allow for up to 21 bank days for the funds to reflect in your account.
We are of course hoping for it to reflect within the next week or two, but as discussed, please send me an email to *** if you have any further questions or concerns.
I do apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today and apologies for the delayed response to your query.
As discussed, the airline has come back to advise the refund will be processed and if you can please allow for up to 21 bank days for the funds to reflect in your account.
We are of course hoping for it to reflect within the next week or two, but as discussed, please send me an email to *** if you have any further questions or concerns.
I do apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Travelstart's reply22 Feb 2019, 13:49
Official
Hi Lucinda
Thank you for taking the time to speak to me today and apologies for the delayed response to your query.
As discussed, the airline has come back to advise the refund will be processed and if you can please allow for up to 21 bank days for the funds to reflect in your account.
We are of course hoping for it to reflect within the next week or two, but as discussed, please send me an email to *** if you have any further questions or concerns.
I do apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today and apologies for the delayed response to your query.
As discussed, the airline has come back to advise the refund will be processed and if you can please allow for up to 21 bank days for the funds to reflect in your account.
We are of course hoping for it to reflect within the next week or two, but as discussed, please send me an email to *** if you have any further questions or concerns.
I do apologize for the inconvenience caused.
Kind regards,
Melony at Travelstart