JF
Juvan F
1 reviews | Active since Sept 2020
20 Oct 2020, 16:22
Travelstart doesn't pay out your refund
I am extremely disappointed with the service I have received from the refunds department.
I still have not received my refund after almost two months of promises.
Your refunds department and chat on the website are no help at all. No one responds on the chats and now the call centre is offline.
I mailed the refund department asking for my money then they confirmed it will be paid in 3 – 5 working days. I’m still waiting.
I wrote a good review for the service in the beginning. Now that they have my money it’s all just lies and empty promises.
I will never book anything through Travelstart again. The service in the beginning was great, but it’s this greediness with customers’ money that ****es me off.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
20 Oct 2020, 17:01Good day Mr Fraser
Thank you for kindly for taking your time to give us your feedback, I am really sorry to hear of your experience.
I tried calling you , but I could only leave a voicemail. I just wanted to inform you that I am looking into your complaint with great urgency and will revert back to you by midday tomorrow afternoon.
Hope you have a wonderful evening further!
Thank you and Kind regards
Lee-Anne
Thank you for kindly for taking your time to give us your feedback, I am really sorry to hear of your experience.
I tried calling you , but I could only leave a voicemail. I just wanted to inform you that I am looking into your complaint with great urgency and will revert back to you by midday tomorrow afternoon.
Hope you have a wonderful evening further!
Thank you and Kind regards
Lee-Anne
Travelstart's reply20 Oct 2020, 17:01
Official
Good day Mr Fraser
Thank you for kindly for taking your time to give us your feedback, I am really sorry to hear of your experience.
I tried calling you , but I could only leave a voicemail. I just wanted to inform you that I am looking into your complaint with great urgency and will revert back to you by midday tomorrow afternoon.
Hope you have a wonderful evening further!
Thank you and Kind regards
Lee-Anne
Thank you for kindly for taking your time to give us your feedback, I am really sorry to hear of your experience.
I tried calling you , but I could only leave a voicemail. I just wanted to inform you that I am looking into your complaint with great urgency and will revert back to you by midday tomorrow afternoon.
Hope you have a wonderful evening further!
Thank you and Kind regards
Lee-Anne
Travelstart's replyOfficial
21 Oct 2020, 10:50Good day Mr Fraser
Thank you for your patience whilst I investigated your concerns.
Firstly , I would like to apologize for any delay in the money being refunded to your card, it seems there was confusion in terms of the booking reference you have been providing and the one that was affected.
You have made 2 bookings on our website and the discrepancy was on the booking ending in 486 ,however the reference that you provided in certain follow ups and correspondence was well as on this review was for booking ending in 454. This caused confusion that resulted in the delay of this matter being resolved.
I have escalated the refund request and our refunds team has confirmed that the refund for booking reference ending in 486 has now been processed.
I hope this clarifies your concerns and frustrations.
If you require any further assistance please do let me know.
Thank you and kind regards
Lee-Anne
Thank you for your patience whilst I investigated your concerns.
Firstly , I would like to apologize for any delay in the money being refunded to your card, it seems there was confusion in terms of the booking reference you have been providing and the one that was affected.
You have made 2 bookings on our website and the discrepancy was on the booking ending in 486 ,however the reference that you provided in certain follow ups and correspondence was well as on this review was for booking ending in 454. This caused confusion that resulted in the delay of this matter being resolved.
I have escalated the refund request and our refunds team has confirmed that the refund for booking reference ending in 486 has now been processed.
I hope this clarifies your concerns and frustrations.
If you require any further assistance please do let me know.
Thank you and kind regards
Lee-Anne
Travelstart's reply21 Oct 2020, 10:50
Official
Good day Mr Fraser
Thank you for your patience whilst I investigated your concerns.
Firstly , I would like to apologize for any delay in the money being refunded to your card, it seems there was confusion in terms of the booking reference you have been providing and the one that was affected.
You have made 2 bookings on our website and the discrepancy was on the booking ending in 486 ,however the reference that you provided in certain follow ups and correspondence was well as on this review was for booking ending in 454. This caused confusion that resulted in the delay of this matter being resolved.
I have escalated the refund request and our refunds team has confirmed that the refund for booking reference ending in 486 has now been processed.
I hope this clarifies your concerns and frustrations.
If you require any further assistance please do let me know.
Thank you and kind regards
Lee-Anne
Thank you for your patience whilst I investigated your concerns.
Firstly , I would like to apologize for any delay in the money being refunded to your card, it seems there was confusion in terms of the booking reference you have been providing and the one that was affected.
You have made 2 bookings on our website and the discrepancy was on the booking ending in 486 ,however the reference that you provided in certain follow ups and correspondence was well as on this review was for booking ending in 454. This caused confusion that resulted in the delay of this matter being resolved.
I have escalated the refund request and our refunds team has confirmed that the refund for booking reference ending in 486 has now been processed.
I hope this clarifies your concerns and frustrations.
If you require any further assistance please do let me know.
Thank you and kind regards
Lee-Anne