LB
Lucinda B
1 reviews | Active since Nov 2017
01 Mar 2019, 16:01
Travelstart doesnt follow through.....
I have contacted travelstart numerous times in order to get refund for a flight that they incorrectly continued with booking. I was assured last week that the booking had indeed been cancelled but that Travelstart was waiting for Mango to to the refund (Melanie Tuesday 5th of Feb). My mum (who I booked the ticket for), has received confirmation of her booking from Mango - saying they are expected to travel on Tuesday the 12th to Durban....clearly nothing has happened and I am still not getting a refund!!!
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Replies (2)
Travelstart's replyOfficial
04 Mar 2019, 08:43Dear Lucinda
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply04 Mar 2019, 08:43
Official
Dear Lucinda
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
04 Mar 2019, 11:13Good Morning Lucinda
Thank you so much for taking the time to speak to me this morning.
As discussed, during our conversation on the 22nd Feb (not the 05th Feb), I advised the refund has been authorized and it will take up to 21 days for the funds to reflect in your account.
Please do feel free to email me to *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this morning.
As discussed, during our conversation on the 22nd Feb (not the 05th Feb), I advised the refund has been authorized and it will take up to 21 days for the funds to reflect in your account.
Please do feel free to email me to *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Travelstart's reply04 Mar 2019, 11:13
Official
Good Morning Lucinda
Thank you so much for taking the time to speak to me this morning.
As discussed, during our conversation on the 22nd Feb (not the 05th Feb), I advised the refund has been authorized and it will take up to 21 days for the funds to reflect in your account.
Please do feel free to email me to *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this morning.
As discussed, during our conversation on the 22nd Feb (not the 05th Feb), I advised the refund has been authorized and it will take up to 21 days for the funds to reflect in your account.
Please do feel free to email me to *** if you have any further questions or concerns.
Kind regards,
Melony at Travelstart