SP
Samantha P
1 reviews | Active since Nov 2012
07 Mar 2022, 13:03
Travelstart doesn't answer mails, calls. Stay away
Never book through travelstart. Stay far away from this company. We're trying to change our flights. We've sent 3 emails, held on to their call centre for one and half hours and no one has picked up. 97 minutes.
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Replies (2)
Travelstart's replyOfficial
07 Mar 2022, 16:37Hi Samantha,
Thank you for taking my call earlier and sharing your concerns.
Please be assured we welcome all feedback and suggestions from our customers.
Our amendments team sent the payment link for the change.
I will keep checking your booking to see that we received the card payment for our team to process and reissue the ticket.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
KInd Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns.
Please be assured we welcome all feedback and suggestions from our customers.
Our amendments team sent the payment link for the change.
I will keep checking your booking to see that we received the card payment for our team to process and reissue the ticket.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
KInd Regards,
Marcelle
Travelstart's reply07 Mar 2022, 16:37
Official
Hi Samantha,
Thank you for taking my call earlier and sharing your concerns.
Please be assured we welcome all feedback and suggestions from our customers.
Our amendments team sent the payment link for the change.
I will keep checking your booking to see that we received the card payment for our team to process and reissue the ticket.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
KInd Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns.
Please be assured we welcome all feedback and suggestions from our customers.
Our amendments team sent the payment link for the change.
I will keep checking your booking to see that we received the card payment for our team to process and reissue the ticket.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
KInd Regards,
Marcelle
SP
Samantha P's updateReviewer Update
08 Mar 2022, 15:27They made us pay an extra 1000. We weren't even booked on the flight we agreed with Marcel. I want a refund. Never ever ever again. This company may as well be an online ****. They take your money and no customer service. Today tried to call another 82 minutes.
SP
Samantha P's update08 Mar 2022, 15:27
Reviewer Update
They made us pay an extra 1000. We weren't even booked on the flight we agreed with Marcel. I want a refund. Never ever ever again. This company may as well be an online ****. They take your money and no customer service. Today tried to call another 82 minutes.