TRAVELSTART DOES NOT RESPOND TO ANY COMMUNICATIONS

Travelstart was a good business up to 2018: since then, they offer a deceptively good flight finder. But I will NEVER book through them again. I wonder if they are even operating any more as they behave like one person with a computer, and a range of names with which s/he answers Contact Forms. I have tried to re-book a suspended ticket since November 2021. The ticket was suspended because of Covid infection amongst the group, on 3 July 2021. The only contact since Nov 2021 has been through their Contact Form, which means that unless you take a screenshot each time, you do not even hold a paper trail. They give a Whatsapp number which, after you have answered many questions takes you back to a Contact Form. I have phoned the airline; there is a ticket; it is still valid; but they can do nothing.