1 reviews | Active since Jun 2020
TRAVELSTART Do not use until you have read this!!!!!!!
1st they debited our account twice. a few days apart. almost a month later, I picked up this mistake. They never contacted me regarding this. If i had not picked it up. Would they have contacted me.. I doubt it. as I'm still having problems with my queries. It's taken weeks for them to help me resolve my flight change. Today they got a call center from India or somewhere to actually intimidate us by calling us a ****. We have been asking for help but each time a new agent contacts us and has no idea about our query and then we have to start all over again.... stalling tactic? Their travel insurance is misleading. We paid R8000 travel insurance to insure us for an admin fee of R699 and a small fare difference. which came to R1800..... ?????? makes no sense.
Your feedback is acknowledged, and we sincerely apologize that the service you received did not meet the standards we strive to provide. We understand how disappointing this must have been.Please know that your comments have been escalated to the relevant team supervisor for review, and we are taking this matter seriously.
Your feedback is acknowledged, and we sincerely apologize that the service you received did not meet the standards we strive to provide. We understand how disappointing this must have been.Please know that your comments have been escalated to the relevant team supervisor for review, and we are taking this matter seriously.
If this was my first time traveling overseas.... I would never do it again.. It has been a horrible experience.
If this was my first time traveling overseas.... I would never do it again.. It has been a horrible experience.