1 reviews | Active since Feb 2018
Travelstart disgusting shocking
Absolutely disgusting service. I have been waiting for a month for a refund from Travelstart. I have sent them about 40 emails to every department possible, together with making phone calls only to be put on hold for 20 minutes at times 48 minutes. They owe me r1289. 36 x 4 as my partner and I had double booked functions hence had to cancel our flights. They told me I would be refunded between 24 to 48 hours. Only to get a phone call from my bank saying they asking to debit my account for 3 transactions. Lol what a absolute joke. I have always supported them with all my trips and my recent trip to Vietnam. Never again. The service is disgusting. I simply don't have words for this company bar absolutely and totally disgusting company.
Hi there Lesley,
Thank you so very much for taking the time out of your busy schedule to write to us.
I am so sorry to hear you feel that way, and although not a resolution to your query or an excuse, we are limited to the airlines response. We understand your frustration in the matter, and while we realize that we cannot undo the frustrations caused we do hope you will afford us the opportunity to investigate further into this.
If you could provide me with your booking reference in a private message I'd love to follow up.
Kind regards,
Dino at Travelstart
Hi there Lesley,
Thank you so very much for taking the time out of your busy schedule to write to us.
I am so sorry to hear you feel that way, and although not a resolution to your query or an excuse, we are limited to the airlines response. We understand your frustration in the matter, and while we realize that we cannot undo the frustrations caused we do hope you will afford us the opportunity to investigate further into this.
If you could provide me with your booking reference in a private message I'd love to follow up.
Kind regards,
Dino at Travelstart