GM
GLORIA M
1 reviews | Active since May 2011
09 Nov 2015, 12:49
TRAVELSTART DELAYED REACTION
I booked and paid for tickets to travel to Hre for Sat 07/11/2015 @ 0620 with Flyafrica on the Travelstart site<br> <br> I received the confirmation and e-ticket @ 15:02 on Thursday 05/11, so you can imagine our distress when we got to OR Tambo to be told Flyafrica was grounded for quite some time already and asked \where the hell we bought the tickets"?<br> We had to run around to find alternate flights at a GREAT COST AND INCONVENIENCE.<br> <br> At exactly 12:30pm (exactly 7 hours after I showed up at the airport to check in) that same day when I was already in Hre"
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Travelstart's replyOfficial
09 Nov 2015, 15:06Hello gloriamuga,
Thank you for taking my call.
I apologise for the frustration and inconvenience experienced. Prior to 05 November we were informed of suspension of FlyAfrica Zimbabwe flights until 04 November. We were therefore confident that flights would resume on 05 November.
On the morning of 07 November we were advised of further flight suspensions. Travelstart endeavours to inform our clients of schedule changes as soon as we are advised of it.
There are unfortunately times where the advisory is received after some clients were already due to travel. In these cases it it too late to offer alternatives, if provided by the airline in question, and we can only offer a refund of the original ticket.
I am also awaiting the further documentation we chatted about.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call.
I apologise for the frustration and inconvenience experienced. Prior to 05 November we were informed of suspension of FlyAfrica Zimbabwe flights until 04 November. We were therefore confident that flights would resume on 05 November.
On the morning of 07 November we were advised of further flight suspensions. Travelstart endeavours to inform our clients of schedule changes as soon as we are advised of it.
There are unfortunately times where the advisory is received after some clients were already due to travel. In these cases it it too late to offer alternatives, if provided by the airline in question, and we can only offer a refund of the original ticket.
I am also awaiting the further documentation we chatted about.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply09 Nov 2015, 15:06
Official
Hello gloriamuga,
Thank you for taking my call.
I apologise for the frustration and inconvenience experienced. Prior to 05 November we were informed of suspension of FlyAfrica Zimbabwe flights until 04 November. We were therefore confident that flights would resume on 05 November.
On the morning of 07 November we were advised of further flight suspensions. Travelstart endeavours to inform our clients of schedule changes as soon as we are advised of it.
There are unfortunately times where the advisory is received after some clients were already due to travel. In these cases it it too late to offer alternatives, if provided by the airline in question, and we can only offer a refund of the original ticket.
I am also awaiting the further documentation we chatted about.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call.
I apologise for the frustration and inconvenience experienced. Prior to 05 November we were informed of suspension of FlyAfrica Zimbabwe flights until 04 November. We were therefore confident that flights would resume on 05 November.
On the morning of 07 November we were advised of further flight suspensions. Travelstart endeavours to inform our clients of schedule changes as soon as we are advised of it.
There are unfortunately times where the advisory is received after some clients were already due to travel. In these cases it it too late to offer alternatives, if provided by the airline in question, and we can only offer a refund of the original ticket.
I am also awaiting the further documentation we chatted about.
Kind regards,
Nazley de Vos
Customer Relations Specialist