LP
LIDIA P
1 reviews | Active since Jul 2011
22 Feb 2022, 09:11
Travelstart - definitely NOT the leading online travel agency in SA
AVOID THIS TRAVEL AGENCY!
Quite frankly, Travelstart has proven to be quite a disappointment and waste of time and money. Twice we tried to change the booking – a facility we paid extra for. Twice you made it impossible due to the systems you chose to implement – ie us not being able to effect it automatically online, but having to wait on you to contact us. Twice we had to book new tickets.
Fortunately, the market allows for lots of alternatives to book my regular travelling going forward.
Goodbye – not so nice having met you.
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Replies (1)
Travelstart's replyOfficial
22 Feb 2022, 18:38Hi Lidia,
Thank you for your feedback.
I am very sorry that we had not reached the request to change in time to offer assistance. I have checked the booking and can see that we had reverted with regards to the routing change and you had already consulted the airline for assistance.
I will be giving you a call back within the next 24 hours as I would like to address your concerns.
Kind Regards,
Melissa
Thank you for your feedback.
I am very sorry that we had not reached the request to change in time to offer assistance. I have checked the booking and can see that we had reverted with regards to the routing change and you had already consulted the airline for assistance.
I will be giving you a call back within the next 24 hours as I would like to address your concerns.
Kind Regards,
Melissa
Travelstart's reply22 Feb 2022, 18:38
Official
Hi Lidia,
Thank you for your feedback.
I am very sorry that we had not reached the request to change in time to offer assistance. I have checked the booking and can see that we had reverted with regards to the routing change and you had already consulted the airline for assistance.
I will be giving you a call back within the next 24 hours as I would like to address your concerns.
Kind Regards,
Melissa
Thank you for your feedback.
I am very sorry that we had not reached the request to change in time to offer assistance. I have checked the booking and can see that we had reverted with regards to the routing change and you had already consulted the airline for assistance.
I will be giving you a call back within the next 24 hours as I would like to address your concerns.
Kind Regards,
Melissa