JC
Jaco C

1 reviews | Active since Oct 2021

05 Oct 2021, 15:41

Travelstart cutomer care does not exist

Can’t get in reach of travelstart since early morning, - emails whatsapp and online app. I have a medical emergency and I want to report to someone and change my flights but nobody helping. Cant recommend travelstart… if you have an emergency you’ll be left stranded …which could happen on any trip.

0
Replies (2)
Travelstart
Travelstart's reply05 Oct 2021, 16:34
Official
Hi Jaco,

Thank you for taking my call and congratulations on your little girl.

I have sent an email from my inbox and will await the admission letter so that we can hand it to the airline for them to conclude the refund.

Kind Regards,
Melissa 
JC
Jaco C's update05 Oct 2021, 16:52
Reviewer Update
Thank you Melissa

You’ve handled the situation in such a great manner and I must applaud you.

My flights were cancelled immediately and I felt attended too.

In an emergency you want to deal with these issues immediately so all your focus can go into what is needed.

Regards
Jaco